Patient Services Representative, Family Medicine - South Berwick

Patient Services Representative, Family Medicine - South Berwick-(3315094)

Description

We're offering a generous sign-on bonus of $750.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process!

About Us

Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers primary care, specialty care, and other services at locations throughout the New Hampshire and Southern Maine Seacoast Region.

At WHP, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness, and experience professional growth - join our team today!

South Berwick Family Practice

Our practice is located at 31 Colcord Street, South Berwick, ME 03908. As a Family Medicine office, we provide outstanding primary care and preventative health care to patients of all ages, from newborns to seniors, with a strong emphasis on pediatric care.

We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! Our dedicated team is committed to providing exceptional healthcare in a welcoming, family-oriented environment. We foster close relationships with our patients and their families, ensuring they feel heard, supported, and cared for every step of the way.

Are you ready to bring your talent to this team and join us in moving health care forward?

The Opportunity

We are seeking a full-time, 40-hour Patient Service Representative to support our Family Practice! The operating hours of our practice are:

• Mondays & Thursdays: 7:30am-5:00pm
• Wednesdays: 7:30am-6:00pm
• Tuesdays & Fridays: 6:30am-5:00pm

Schedules are staggered accordingly based on practice needs and availability.

Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. Due to the nature of our work, it is incredibly important to us that our team members have true passion for pediatrics and a commitment to building relationships with not only with patient, but also with their families in order to support the child’s health journey.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

• Leading up to the patient visit, Patient Service Representatives schedule all appointments.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
• At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, performing referral/diagnostic/lab orders processing duties, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications

Qualifications

If you’re looking for a place where teamwork, trust, and patient-centered care are at the heart of everything we do, we’d love to have you join our close-knit practice. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work.

• High School Diploma or equivalent required
• 2-4 years’ experience in healthcare or customer service, medical office setting strongly preferred.
• Demonstrated knowledge of medical terminology preferred.
• Strong computer skills