Field Service Engineer (Bilingual in Mandarin)

Description : Company Summary :

Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D and production of fiber laser machines that are widely used for cutting different metal materials. With 20 service languages, a knowledgeable sales and after-sales team, 24 / 7 service, and a worldwide market network covering more than 150 countries, Bodor reaches out to customers all over the world and looks forward to all potential partnerships. The company is committed to its responsibilities for the well-being of its staff and society, and aims to gain world recognition with intelligently Made-in-China and change human life with laser technology.

With over 3000 global employees, BODOR is continuing to expand business world widely and is looking to hire technical service talents to be part of the technical service team of its U.S. subsidiary, Bodorlaser Inc..

The salary range for this position is broad because we are considering candidates with a wide range of experience levels, and the salary will be vary based on factors like location and industry-specific benchmarks.

Summary :

To support customers with Bodor Lasers. Responsible for offering technical advice to the customers and after-sales service in the field.

Field Service Engineer Responsibilities :

• Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat and on-site visit.
• Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems, and take appropriate action to resolve customer issues.
• Track technical issues and incoming requests from customers.
• Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
• Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts.
• Understand layout drawings and blueprints in the installation of equipment.
• Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
• Identify safety issues on the machines.
• Provide customer trainings.
• Write and compose service reports and expense reports.
• Perform failure mode analyses and make upgrade recommendations.
• Assist with the final integration and commissioning of complex automation projects as needed.
• Assist with heavy mechanical moves, such as loading / unloading of equipment onto trucks as needed.
• Regular travel within assigned territories.
• Other duties as assigned.

Requirements :

Field Service Engineer Preferred Qualifications :

Location :

Benefits & Perks :

BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screen, in accordance with company policies and federal and state guidelines.

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