IT Delivery Services Coordinator Technician

This role provides technical assistance and support to all users of our IT systems, ensuring smooth operation and resolving issues. The ideal candidate should have excellent problem-solving skills, a strong technical background, and a passion for delivering exceptional customer service.

Responsibilities :

• Receive problem reports and requests for service via phone, email, IM, and ticketing system.
• Log and track all support requests, ensuring proper documentation and timely follow-up.
• Provide accurate and timely resolution of user-facing hardware and software issues.
• Troubleshoot and resolve software and hardware issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Install, configure, and update software applications and operating systems on user devices.
• Assist with user onboarding and offboarding processes, including account setup, access management, and hardware provisioning.
• Work with other Service Delivery technicians, other IT departments, and external vendors to investigate, resolve, and properly escalate requests.
• Participate in on-call technician rotation, providing remote and possible on-site support after hours and on weekends.

Required Qualifications :

Preferred Qualifications :

ABOUT US

Our mission is to be the world's most valued gold and copper mining business. We are committed to partnering with our host countries and communities to transform their natural resources into tangible benefits and mutual prosperity.

With operating mines and projects in 18 countries, Barrick's highly diversified workforce is drawn almost entirely from our host nations and equipped with world-class skills. We set the gold standard in sustainability by embedding environmental, social, and economic considerations into all of our business decisions.

The company's shares trade on the New York Stock Exchange under the symbol GOLD and on the Toronto Stock Exchange under the symbol ABX. Learn more at www.barrick.com or follow us on LinkedIn.