Laundry Attendant

Position Summary :

A Laundry Attendant provides the necessary service of ensuring hotel bedding, linen and towels are clean and available for servicing guest rooms in a timely manner. They follow stringent guidelines to meet quality standards of cleanliness and sanitization.

Duties and Responsibilities :

− Able to work a flexible schedule and adhere to start times.

− Wear proper attire and a nametag while on shift. Keep personal appearance professional.

− Complete all required company and brand-specific training and / or certifications in a timely manner.

− Acknowledge guests in public areas with warm friendly greetings.

− Respond to guest requests and inquiries promptly. Be familiar with all hotel services and features.

− Maintain professionalism consistent with hotel brand and company expectations.

− Provide clean, sanitary and inviting hotel bedding and towels for the guest.

− Separate all linen into specific types. Separate soiled linen for special treatment and wash following proper sanitization protocols.

− Follow established health and safety procedures for using cleaning chemicals and equipment.

− Load, wash and dry linen as directed by the head housekeeper in accordance with programming guidelines.

− Remove stains from items using the appropriate procedures.

− For safety purposes regularly clean dryer lint filters and make notations of the times.

− Sort linen and fold it according to hotel requirements. Ensure the linen is neatly stacked and arranged in its designated area.

− Inform the supervisor when loads are ready to be transported to the floors.

− Ensure a high standard of cleanliness in the laundry room.

− Help stock carts and storage rooms with necessary linens and supplies at the end of each day.

− Maintain and clean public areas according to the checklist.

− Report maintenance deficiencies on work orders to the housekeeping supervisor.

− Adhere to work expectations and timelines.

− Adhere to the master key sign-out protocols and ensure the security of the assigned master key.

− Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.

− Follow supervisor directions and work independently with minimal supervision.

− Abide by timekeeping policies of clocking in / out for shifts, breaks and lunch.

− Attend scheduled meetings and necessary training sessions as requested.

− Know and be able to follow the emergency procedures for the Hotel.

Physical, Mental and Environmental Demands :

− Be able to perform job functions with attention to detail, with efficiency and under time constraints.

− Requires physical mobility and stamina.

− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.

− Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.

− Must have the manual dexterity and coordination to operate all necessary equipment.

− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.

Skills, Educational Background, Experience and Basic Expectations :

− High School Diploma or GED preferred.

− A team player, yet able to work independently.

− Customer Service Skills and communication.

− Able to organize, plan ahead and manage workload.

− Work cohesively with co-workers as part of a team.

− Ability to work effectively in a fast-paced environment.