Infrastructure Solutions Architect

Job Title : Infrastructure Solutions Architect

Location : South Chesterfield, VA

Contract Duration : 6 Months

Complete Description :

The Infrastructure Solutions Architect is responsible for provisioning, installation, configuration, operation, and maintenance of computer hardware, software, and related infrastructure. This role ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational policies, standards, and guidelines. Responsibilities include systems administration, engineering, provisioning, operations, support, and research to ensure continual innovation.

Key responsibilities include :

Responding to Tier 1 & 2 support requests and providing exceptional customer service.

Communicating effectively with teammates and customers with varying levels of technical expertise.

Responding to break / fix requests associated with end-user resources.

Configuring and deploying new / replacement desktop / laptop computer equipment and peripherals.

Maintaining up-to-date project and architecture documentation.

Monitoring system resources for server / service anomalies and resolving connection issues.

Supporting cybersecurity controls, defences, and threat hunting efforts.

Performing system administration tasks, including installing and configuring servers, hardware, and peripherals.

Monitoring system resources and performing daily checks on hardware, server resources, systems, and key processes.

Performing security monitoring and troubleshooting hardware / software failures.

Coordinating with constituencies impacted by system issues.

Applying OS patches and upgrades, as well as configuring system software for GIS infrastructure applications.

Performing performance tuning, resource optimization, and capacity planning.

Required Skills :

Help Desk Support (5+ years)

Customer Service (5+ years)

Desktop / Laptop / Server Hardware (5+ years)

Desktop / Server Applications (5+ years)

General Network (3+ years)

Hands-on experience with network equipment (3+ years)

Virtualization (3+ years)

Backup and Recovery (3+ years)

Microsoft Office Suite (3+ years)

Highly Desired Skills :

Cybersecurity (2+ years)

Nice to Have Skills :

General Database Experience (2+ years)

Audio-Video Support (2+ years)