Technical Support Specialist

A company is looking for a Middle L1 Technical Support Specialist.

Key Responsibilities

Reproduce, analyze, and evaluate technical issues for resolution or escalation

Create and manage business incident tickets, ensuring compliance with SLAs

Collaborate with internal teams to identify root causes and drive resolutions

Required Qualifications

Minimum 1 year of experience in technical support, preferably in a B2B environment

Familiarity with Jira for task tracking and Confluence for documentation

Proficiency in English at least B2 level and fluency in Russian or Ukrainian

Experience with browser developer tools and knowledge of common web error codes

Knowledge of system logs and monitoring dashboards is a plus