Senior HR Support Partner

Overview

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

The People Experience Team exists to shape experiences that maximize the potential of our people. HR Connect is one of the four pillars within the People Experience team, whose primary focus is to empower employee success through general and expert level human-assisted support for employee questions, supporting workers in difficult situations (i.e., employee loss, natural disasters, etc.), managing performance concerns, and partnering with centers of excellence (COEs) to improve products and experiences and on the design and launch of new programs.

Senior HRC Experience Partners are experts in employee support, collaborating closely with our most complex Centers of Excellence (COEs) to revolutionize and pioneer new programs and processes that deliver unparalleled experiences for our employees and are the go-to team for expert guidance, both human-assisted and self-help, elevating performance across the HR Connect team through onboarding and training, while spearheading and championing team initiatives and P&P priorities.

Responsibilities

• Collaborate closely with the most complex, high-volume COEs and key partners to pioneer and launch innovative employee experiences across People & Places programs, while engaging team managers and senior HRC Specialists for added support
• Analyze data and insights to pinpoint opportunities that elevate employee experiences and drive the creation of groundbreaking programs and products, while partnering with key stakeholders to champion impactful change
• Spearhead or significantly contribute to the creation of compelling communications, FAQs, and protocols
• Deliver exceptional guidance and support to employees and managers, showcasing expertise that transcends our channel support team's capabilities
• Serve as a trusted source of knowledge and coaching, leveraging deep subject matter expertise to elevate team performance
• Mentor and empower HRC Specialists, playing an active role in recruitment and onboarding
• Design, implement, and maintain essential HR Connect processes and protocols for critical situations (e.g., natural disasters, employee loss, hardship)
• Foster trust and become a go-to advisor for both customers and partners
• Lead or contribute to impactful team initiatives and projects with clearly defined objectives
• Play a key role in complex team initiatives and projects, as well as People & Places priorities, where outcomes may have some ambiguity
• Consistently uphold Intuit policies and standards in all circumstances

Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Qualifications

Intuit provides a competitive compensation package with a strong pay-for-performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit® : Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is :

Bay Area California $122,500 - $165,500

Southern California $107,500 - $145,500

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