Head of Money Movement Product Management - Senior Vice President (Hybrid)

Head Of Money Movement Product Management - Senior Vice President (Hybrid)

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Job Overview

The Head Of Money Movement Product Management is a senior level position responsible for payment products for the US Retail Bank consumer segment. The objective of this role is to innovate, develop and implement product strategies through analyzing consumer behavior and preferences, competitive best practices, and product economics by working with internal and external partners.

This role will be responsible for leading a team of product managers in alignment with Citi's leadership principles. The ideal candidate has 10+ years in product management experience with various payment products (as role will manage ACH, Bill Payments & Wires) and familiar with retail banking regulatory policies and payment networks. In addition, has ability to work as partner, build relationships and influence, and has strong effective communication skills.

Responsibilities

• Lead a team of Product Managers that oversee money movement products offered
• Manage product strategy and roadmaps; develop business cases to secure funding for new initiatives
• Serve as subject matter expert and has oversight over the client experience, features and servicing processes
• Initiate, plan and manages initiatives throughout the entire project lifecycle working with cross-functional project teams within Citi and external partners
• Manage product approvals, define product requirements, create user stories, define acceptance criteria, oversee testing status and post implementation activities
• Make recommendations based on regulatory changes, competition, consumer trends and market research
• Complete competitive analyst and identify key opportunities to drive innovation, revenue and drive positive client experience
• Ensure a positive customer experience and the oversee the lifecycle of an initiative and day-to-day product support
• Lead efforts to rapidly fix and remediate any situations which negatively impact customer experience

Qualifications

Education