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Technician I - Data Center Services

IES CommunicationsMesa, Arizona, United States

30+ days ago

Job type

Full-time

Job description

Job Summary :

The Technician I - Data Center Services will support both the Physical and Virtual Infrastructure of the organization and its facilities. The Technician I - Data Center Services will drive data center best practice and relative industry standards into working processes and procedures as / where applicable.

Job Duties and Responsibilities :

Directly support and complete all scheduled data center MACs (Moves / Adds / Changes)
Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting and break-fix
Asset management, auditing and daily work log / ticket tracking
Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
Detailed and thorough documentation and record keeping
Maintain site security protocols, badging requirements and data protection procedures
Ensure all media storage devices (Hard drives, thumb drives, CD / DVD’s, are properly logged, secured and documented to ensure compliance with retention practices
Strong working knowledge with server and network hardware / components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, , and data center infrastructure management (DCIM) related tools
Coordinate equipment / material receiving, shipping and RMA processing support as / when required
Provide vendor and security escorts as needed
Provide general cleaning on raised floor, cabinet / rack exterior surfaces, work benches and other areas as needed on a regular basis
Support standard and emergency operating procedures for data center.
Provide status reporting regarding Data Center service availability, performance, capacity utilization as required
Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
Coordinates equipment installation and delivery schedules in accordance with set project plans
On-Call duties as needed

USD $22.00 / Yr.

USD $25.00 / Yr.

Qualifications

Physical and Mental Requirements :

Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)

Must promote the company culture and mission to all employees, vendors, clients and business partners

2+ years working in data centers, operations or related technical field

General knowledge of server / network equipment and software support configurations

Basic understanding of AC / DC power principles, data center power distribution and data center best practices

Strong aptitude for independent working environment and high productivity rate

Must be able to act as the company liaison for interface with customer representative(s)

Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)

Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds

Must be able to stand and walk for extended periods.

Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones

Excellent communication and customer relationship skills

Regular attendance is mandatory.

Education, Certification, License, and Skill Requirements :

Must possess at least a High School diploma or GED equivalency

Two (2) years’ minimum of data center experience

Any server, OS, Network or data center certifications are a plus

Must be proficient with Microsoft Office (Word, Excel)

Must meet Company minimum driving standards

Career Path :

Data Center Technician II

License Required

Minimum Education

High School

Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8+ billion in revenue and employed over 9,485 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer : Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply

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