Fireplace Installation Manager

Job Description

Job Description

Job Summary

The Fireplace Installation Manager’s responsibility is to oversee all aspects of the Fireplace Installation team’s job functions. This person is responsible for the Fireplace Installation team, making sure they follow the manufacturers’ specifications, and guidelines, Rio Grande Co.’s policies and procedures and striving for customer satisfaction. Their involvement is with customers, suppliers, and fellow employees.

Essential Functions :

• Leadership and Training :

Oversee the training of all Fireplace Installation employees through supervisors and directly when appropriate.

Maintain and refine policies and procedures to improve productivity and compliance with company standards and Rio Grande standard operating procedures.

Ensure that installation work is performed in a safe and effective manner for fireplace brands such as Isokern, Napoleon, Heat & Glo / Heatilator, Flare Fireplaces, European Home, Montigo Del Ray, Spark Modern Fires, Stellar Hearth Products, Town & Country, Urbana Fireplaces and others.

Work closely with the inside customer service team to schedule and manage customer re-schedules.

Conduct job site visits and collaborate with sales teams to ensure successful installations.

Handle additional responsibilities as assigned by the Division Manager.

Job Functions

% Time

75%

15%

10%

Job Requirements

Experience and Expertise :

Skills and Competencies :

Technical Knowledge :

Other Requirements :

Working Conditions

Constant = 75 – 100% of the time; Frequent = 50 – 75% of the time; Occasional = 25 – 50% of the time; Rare = less than 25% of the time

Work Environment :

Physical Demands :

Rio Grande Co. Benefits Program includes a profit-sharing plan, 401(k) plan, 3 medical plans, FREE virtual healthcare, 2 dental plans, vision insurance, health savings accounts, flexible spending accounts, short term disability, long term disability, life insurance, voluntary life insurance, accident insurance, an employee assistance program and other value-added benefits plans.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.