Helpline or 988 MSW Intern

Type : Part-time unpaid internship

Reports to : Helpline Manager and Director of Crisis & Support operations

Office Location : 224 W. Hill St. Suite 410 Chicago IL

Schedule offered : TBD; 16 hours / week

Background :

The mission of the National Alliance on Mental Illness (NAMI) Chicago : Guided by the experiences of those living with mental health conditions and rooted in equity NAMI Chicago educates to fight stigma and discrimination fiercely advocates for our community and shares hope connection and expertise with people on their mental health journey.

Who We Are Looking For :

The Helpline or 988 MSW intern will be part of the Crisis & Support Operations team to support NAMI Chicagos mission by providing direct support to individuals and families seeking support from the NAMI Chicago Helpline or the 988 call center. Both call centers provides information resource referrals and emotional support to people living with a mental health condition their family members and caregivers mental health providers and the public. The 988 call center is part of the national 988 Suicide & Crisis Hotline network and fields calls from individuals who are struggling with a suicidal or an emotional crisis. Through empathic active listening MSW interns gain understanding of concerns that led to caller engagement with the call centers and explore subsequent needs. MSW interns often support individuals and families with sensitive human service issues while projecting a non-judgmental attitude that allows those requiring assistance to feel heard and supported as they navigate the healthcare system.

The ideal candidate has a Bachelors degree strong customer service skills strong verbal and written communication skills and some prior experience with the mental health system of care including crisis response.

Essential Functions & Responsibilities :

• Provide telephonic text and chat support education information assessment of need and referrals to individuals and families specific to mental and emotional health needs.
• Engage in de-escalation safety planning risk assessment and emotional support for those needing crisis intervention.
• Maintain contact notes agency resource records and other documentation using NAMI Chicagos database system.
• Engage in follow-up contacts as needed to provide ongoing support safety planning and resource navigation.
• Assist contacts in problem-solving goal setting and communication skills building.
• Coach people through navigating service access specifically the mental health and social service resources and support available to people throughout Chicago and Cook County.
• Ability to multitask during a contact e.g. remaining engaged in conversation documenting information assessing needs and identifying responses to the contacts needs.
• Exemplify NAMI Chicagos team approach by participating in case review supporting coworkers and attending scheduled trainings.
• Perform other duties as assigned by leadership.

Essential Knowledge Skills and Abilities :

Requirements

NAMI Chicago is an inclusive employer we welcome and encourage BIPOC LGBTQ Veterans Differently Abled Returning Citizens and All Who Are Dedicated to Mental Health to Apply.

Required Experience :

Intern

Key Skills

Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic

Employment Type : Intern

Experience : years

Vacancy : 1