SUPERVISORY MEDICAL SUPPORT ASSISTANT

Summary

The Supervisory MSA continuously embraces the mission, vision and values of the VA Healthcare System. The Supervisory MSA conducts program analysis studies and evaluations for the situations that affect the orderly and efficient processing of the Health Administration Service and responsible for ensuring the management and accurate& timely patient care coordination. The employee is expected to present to work in a professional manner and timely in accordance with established tour of duty.

Duties

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Please Note : Recruitment Incentive may be authorized for those highly qualified newly appointed applicants. Current employees are not eligible for Recruitment Incentive.

The Supervisory Medical Support Assistant (SMSA) at this level plan, and direct programs at medial centers and / or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor.

Duties consist of but are not limited to the following :

• Assigning and evaluating the work of subordinate staff;
• Resolving complex problems to ensure patient services are met;
• Evaluating new products, equipment, and systems to make recommendations for improved operations;
• Identifies appropriate disciplinary measures based upon applicable directives and policies (formal / informal counseling, admonishments, reprimands, suspensions, removals);
• Identifying educational or training needs;
• Assist in interviewing candidates for positions in the unit, recommend appointment, promotion, or reassignment
• Evaluating performance, and taking disciplinary action when necessary;.
• Full administrative and professional responsibility for planning and directing the MSA's activities.;
• Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.;
• Knowledge of eligibility and enrollment, dental, and employee health for C.W. Bill Young.

Work Schedule : 7 : 00am-3 : 30pm, 7 : 30am-4 : 00pm, 8 : 00am-4 : 30pm, 8 : 30am-5 : 00pm, 9 : 00am-5 : 30pm, 9 : 30am-6 : 00pm, 10 : 00am-6 : 30pm ,3 : 30pm-12 : 00am, 12 : 00am-8 : 00am rotating and alternating shift coverage to include weekend and holiday. Final tour of duty will be determined based on service needs.

Telework : Not available

Virtual : This is not a virtual position.

Functional Statement # : 20306F

Recruitment Incentives : Authorized

Relocation Incentive : Not Authorized

Permanent Change of Station (PCS) : Not authorized

PCS Appraised Value Offer (AVO) : Not authorized

Requirements

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Conditions of employment

Qualifications

Basic Requirements :

Experience and Education.

Grade Determinations :

Supervisory Medical Support Assistant, GS-8

Experience : One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and / or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to : evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below :

1. Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and / or advancements.

2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality / continuity of care and ensure compliance with established policies and regulations.

3. Ability to provide briefings, orientations, staff development, and training [in a patient support setting.

4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

5. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

Reference : VA Handbook 5005 / 117, Part II, Appendix G45, dated August 1, 2019. Medical Support Assistant Qualification Standard GS-0679. For more information on this qualification standard, please visit

Physical Requirements : The Medical Support Assistant work is mostly sedentary; however, some walking; standing, and carrying light items are required. Light filing, sometimes involving working close to the floor, is involved. Wrist and back protection can be provided to minimize the risks associated with prolonged use of automated data processing equipment. See VA Directive and Handbook 5019.

Education

Education is not required for the Supervisory MSA.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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