Operations Supervisor (Limited Service) - Internal Only

Operations Supervisor for High Volume Call Center

Are you looking for a leadership position? Do you have call center experience? Do you want to help employees reach their full potential? If so, Kenific Group Call Center Operations ( KGCCO ) is looking for you to be a supervisor in our Tampa call center!

Company Overview

KGCCO is a government contracting company and we operate a high-volume call center in Tampa, FL. O ur team assists thousands of Americans in navigating complex healthcare insurance plans offered through the Federal Marketplace. We are looking for motivated, hardworking, and enthusiastic supervisors to manage customer service representatives (CSRs) and we have multiple positions available now!

Responsibilities :

• You will be part of a team supporting a contract with the Centers for Medicare & Medicaid Services, and will work with the S upervisors , Operations Managers , Site Directo r, and other contract management to provide the highest levels of customer service to our clients and our customers.
• You will exhibit high quality work standards and professional behavior at all times, while serving as a role model for your team.
• You will be r esponsible for supervisi ng , develop ing , and coaching your CSRs to help them meet our team's productivity, quality, attendance, adherence, and timeliness goals.
• You will be required to listen to a minimum number of calls for each of your CSRs each month and provide coaching and feedback based on the calls.
• You will c omplete and deliver performance appraisals for your team , and coach CSRs in areas identified as needing attention .
• You will enforce call center and corporate policies and procedures.
• You will participate in c alibration sessions for the purpose of keeping current on quality changes.
• You will be required to take a minimum of one hour of phone calls per month and may lo g in to the telephone queues more frequently during high call volume and / or all-hands status.
• You may participate in the interview process and make recommendations for hiring call center staff.
• You may be asked to p erform other duties not listed here within the scope of your supervisory responsibilities .

Position Requirements :

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We are proud to offer our employees a quality compensation and benefits package.

Kenific Group Important Information

All qualified applicants will be considered for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at or by phone (571) 363-4020.

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster .