Italian Speaking Customer Service for Pharmaceuticals industry

Italian Speaking Customer Service Representative

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language across diverse sectors, is excited to announce an opening for an Italian Speaking Customer Service Representative in the Pharmaceuticals industry. As a project of The House of Mercier, we specialize in connecting talented individuals with the right employers in various fields such as healthcare, social media, gaming, and more. Our commitment to matching the best candidates with the right roles is at the core of our recruitment process. In this role, you will be instrumental in providing exceptional customer service to Italian-speaking clients, ensuring that they receive the best assistance regarding pharmaceutical products and services. You will gain the opportunity to work with a renowned company in the pharmaceuticals sector, helping to uphold high standards of service while utilizing your language skills and cultural knowledge. If you are passionate about customer service and are looking to make a meaningful impact in the healthcare industry while working with an international team, we want to hear from you! Join Patrique Mercier Recruitment in helping individuals find their dream jobs abroad and contribute to the success of the pharmaceuticals industry.

Responsibilities :

• Handle incoming customer inquiries in Italian via phone, email, and chat.
• Provide accurate information and guidance regarding pharmaceutical products and services.
• Assist customers in resolving issues related to orders, prescriptions, and product availability.
• Document customer interactions in the internal system in a timely and detailed manner.
• Collaborate with colleagues and departments to ensure customer needs are met effectively.
• Educate customers on new products and promotions.
• Follow up with customers to ensure satisfaction and encourage feedback on service improvement.