Job Description
Job Description
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Deskside Support Analyst for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.
Duration : 6+ Months Contract
Location : Enon, OH (Onsite)
Salary : $23.00-$27.00 / Hourly
Role : Deskside Support Analyst
Primary Skills : Windows
Role Description : The Deskside Support Analyst must have 3+ years of experience.
Qualifications :
- Prior help desk experience preferred
- Can work and resolve most escalated tickets.
- VIP / White Glove experience
- Prior iPhone support experience
Skill Requirements :
Ability to research and resolve issuesCapable of working in a fast-paced environmentExcellent verbal communication skills and the ability to explain technical information in layman’s termsWell organized with the ability to work under pressure and meet tight deadlinesExcellent understanding of intra-department functions and operationsAbility to perform repeated bending, standing and reachingAbility to occasionally lift up to 40 poundsResponsibilities :
Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applicationsManages tickets within ServiceNow for a variety of technical issues.Uses experience and problem-solving skills to develop and improve processes and provides reports as required.Provides guidance to less experienced team members.Provide White Glove support to executives.Support mobile phones by resolving iPhone issues.Uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team.Document daily assignments and inventory updates.Stay customer focused and ensure end users receive top notch support.Establish priorities for the completion of ServiceNow tasks by determining the impact of known problems.Uses judgment to interpret internal and external issues and develop best practices.Provide customer support to internal customers within established service levels by ensuring the provisioning of computing systems, allocating day to day incidents and requests properly, ensuring involved parties are notified and required to act when an incident arises, and coordinating the resolutionRelies upon experience, interpersonal skills, and broad knowledge of the field to ensure task completion in compliance with policies, procedures, and business strategyStage, prepare, and deploy computer, peripherals, and devices to the usersProven desktop, laptop, and workstation hardware troubleshooting skillsOccasionally perform installation of non-standard softwareDemonstrated know-how supporting COE software applications inclusive of Microsoft Windows 10, Office 365, and TeamsFacilitate data migration between computersVirtual desktop supportCollaborate with vendors or third-party support to resolve technical hardware or software issuesReads, interprets and follows procedures described in the internal knowledge baseProvides documentation for knowledge base articlesWorks with third-party help desk vendors as applicableProvides phone support as neededCompletes other duties, including special projects, as assigned by ManagementEducation : Any / Bachelor’s degree in Computer Science, Electrical / Electronic Engineering, Information Technology or another related field or Equivalent
Experience : Minimum 3+ years of experience
Relocation : This position will not cover relocation expenses
Travel : No
Local Preferred : Yes
Note : Must be able to work on a W2 basis (No C2C)
Recruiter Name : Bharat Bhadoria
Recruiter Phone : (412) 730-4118
Benefits :
We have various coverages and additional benefits to choose from :
Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).Paid Leaves (Wherever applicable).Life & Disability Coverage (Upon eligibility).401K Option, Education Assistance Program and more.Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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