Help Desk Analyst I

We are looking for a skilled Help Desk Analyst I to join our team in San Antonio, Texas. In this role, you will provide technical support for macOS and iOS devices, ensuring seamless operations for end-users.

Responsibilities :

• Provide first-level troubleshooting for hardware, software, and network issues, escalating more complex problems as needed.
• Install, configure, and support macOS workstations, iOS devices, and related peripherals.
• Manage and deploy software updates, system upgrades, and other IT solutions.
• Utilize tools such as Jamf Pro to oversee Apple device management and ensure compliance.
• Maintain an accurate inventory of IT assets, including devices, licenses, and peripherals.
• Develop and update documentation, such as quick reference guides, FAQs, and training materials.
• Assist with onboarding new employees by setting up IT systems and conducting training sessions.
• Offer on-site technical support for legal proceedings and company events as required.
• Research and recommend improvements in IT tools, keeping up with industry trends and best practices.
• Support routine maintenance tasks and contribute to departmental projects as assigned.

Requirements :

Robert Half is an Equal Opportunity Employer. M / F / Disability / Veterans.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance.

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