Credit Card Member Service Representative

Credit Card Member Service Representative

555 S Executive Dr, Brookfield, WI 53005, USA

Job Description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

Nature and Scope

This position reports to the Manager, Credit Cards. The Credit Card Member Service Representative will prepare and establish new credit card accounts for underwriting, process responses, and perform routine account maintenance. Responsible for assisting in problem resolutions and acting on requests for information relating to credit card accounts.

Requirements

• Must have graduated from high school or equivalent, and a minimum of two years of customer service experience. Equivalent combination of education and experience will be considered.
• Must have experience or ability to gain proficiency in all programs and systems used for this job.
• Demonstrated ability to use sound judgment and discretion in various situations while maintaining a high degree of confidentiality.
• Excellent verbal and written communication skills, problem-solving skills, organizational skills, and the ability to work independently.
• Must develop a thorough understanding of company policies and procedures as they relate to the position. Must comply with all company policies, procedures, and all job-related laws and regulations.

Principal Accountabilities

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