Full-Time Bilingual (Spanish) Call Center-Member Service Representative I or II - Colorado Springs, CO

Full-Time Bilingual (Spanish) Call Center-Member Service Representative I Or II - Colorado Springs, CO

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

This position is projected to start 11 / 10 / 2025 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.

Required availability for this position is Monday through Friday 7 : 00 am to 6 : 00 pm (shift will vary within these hours) and Saturdays from 8 : 00 am to 3 : 00 pm.

The Member Service Representative I / II must provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition, this role is responsible for understanding and complying with credit union policies / procedures and industry regulations while seeking to protect the assets of members and the credit union.

Essential Functions

Member Service Representative Call Center I :

• Member Service - the representative must accurately process member requests received through incoming calls. Representatives must provide individual member service at a high-standard professional level while updating the existing database with any changes requested by the member. Members must be verified using Ent's most current procedures to minimize fraudulent activity. The representative must possess the skill to identify and escalate priority issues to the proper area.
• Sales - Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking.
• Knowledge - Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members.
• Bank Secrecy Act : Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Member Service Representative Call Center II :

Qualifications

This position is projected to start 11 / 10 / 2025 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.

Required availability for this position is Monday through Friday 7 : 00 am to 6 : 00 pm (shift will vary within these hours) and Saturdays from 8 : 00 am to 3 : 00 pm.

Minimum Formal Qualifications for this Position

Member Service Representative Call Center I :

Member Service Representative Call Center II :

Technical or Specialized Knowledge / Skills :

Certifications Required :

Environmental, Physical and Psychological Requirements :