Information Technology Service Management ConsultantKTek Resourcing • Chicago, IL, United States
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Information Technology Service Management Consultant
KTek Resourcing • Chicago, IL, United States
1 day ago
Job type
- Full-time
Job descriptionMin 7-8 Years of experience in ITSM role Problem lifecycle management : Oversee the entire problem lifecycle, from identification and analysis to resolution and closure. Root cause analysis : Lead the process of identifying the underlying causes of incidents to prevent them from happening again. Proactive problem management : Identify trends in incidents to proactively address potential issues before they impact users. Stakeholder communication : Inform stakeholders about problem status, resolution plans, and potential risks. Reporting : Develop and deliver reports on problem management activities and metrics to management. Continuous improvement : Regularly review processes and performance to identify opportunities for improvement in the problem management function. Process Management : Implement and manage ITIL-based practices, focusing on key processes like incident, problem, change, and release management. Stakeholder Coordination : Work with IT and business stakeholders to enhance service delivery and manage relationships. Performance Monitoring : Track service performance against key performance indicators (KPIs) and report on metrics to identify areas for improvement. Incident leadership : Declare incidents, assemble response teams, and lead the "bridge" or conference calls to drive resolution. Coordination : Coordinate and provide direction to various IT support groups, such as server, network, database, and application teams. Communication : Provide clear, concise, and timely updates to senior management, stakeholders, and customers, both during and after the incident. Issue Resolution : Address and resolve process-related issues and bottlenecks.
ITSM process Lead
Location : Chicago, IL (Onsite)
Contract : 6-12+ months
Client : HCL America
USC Only
- Update LinkedIn ID Required
Requirement :
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Information Technology • Chicago, IL, United States
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