IT Operations & Helpdesk

EJ has an immediate opening for a IT Help Desk Specialist - Audio / Visual.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Generous Benefit Package that includes :

Paid Vacation and Holidays, Paid Maternity & Paternity Leave, 401K (with match), Medical, Dental, Vision, Flexible Spending Account, HSA with Employer Match, Disability Insurance, Employee Assistance Program, Employee Wellness Program, Life Insurance, Tuition Reimbursement and Bonus Program

About EJ : We are the leader in the design, manufacture, and distribution of access solutions for water, sewer, drainage, telecommunications, and utility networks. EJ is a family-owned company with global operations. The corporate headquarters is in East Jordan, Michigan, where the company was founded in 1883.

Location : This position is located at our Corporate Office in East Jordan, Michigan.

SUMMARY

Provides in-person, audio, and visual IT support to ensure seamless technology operations across the organization. The position is responsible for troubleshooting computer problems, determining their source, and advising on the appropriate action. Key duties include receiving, prioritizing, documenting, and actively resolving customer Incidents and Service Requests, while delivering exceptional technical assistance and maintaining system reliability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Promotes safety awareness, accident prevention, and employee involvement regarding a safe work environment. Ensures employees understand the safety expectations of the organization.

Promotes the company culture, the mission and vision, and the core values of the company.

Initial point of contact for all IT Department technologies. Requires a good understanding of troubleshooting all appropriate technologies including :

Extensive understanding of A / V including Airtame, Meeting Owl, Q-SYS, Control4, Elan, TVs, Projectors, Conferencing, Video Streaming, Teams Meetings, Teams Live Events, Video Switchers, Audio Mixers, Microphones, Microsoft PowerPoint, Baluns, Digital Signage, Cable Management

Personal computer hardware / software

Windows 10 / 11 operating systems

Microsoft 365

Ivanti Neurons for ITSM

Ivanti Neurons for ITAM

Ivanti Workspace w / Healing

iOS

Printers

Keyence

BeyondTrust

Basic understanding of Intune

Basic understanding of SCCM

Basic understanding of networking

Basic understanding of Windows Server operating systems including ADUC

Daily operations responsibilities :

A / V point person

Service Desk Incidents and Service Requests

Windows 10 / 11 PC imaging and setup

New Hire / Termination setup / removal

New equipment purchases

Maintaining appropriate IT inventory

Asset tracking

Hardware / software configuration

New hardware / application recommendations / research

Miscellaneous continuous improvement projects

Answers user questions via ticketing system, e-mail, chat, phone, and in person related to all IT Department responsibilities - documents all calls and solutions

Provides a high level of customer service by being responsive and courteous to customers including following up to ensure problems are resolved

Serves as a liaison between the user community and the IT Department to answer questions and resolve issues

Communicates with users and other IT staff about status of issues - also shares solutions and best practices

Tests implementation of a technology, which may require a test plan, test conditions and user participation for quality assurance

Recommends solutions for repetitive problems and IT Service Desk processes and procedures

Keeps current regarding relevant technology changes and makes self-development a priority

Maintains professional and respectful relationships with users, other IT personnel, and vendors

Excellent organizational and time management skills

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

A technical Associates degree; a one-year certificate from a technical school; and six months related experience and / or training; or equivalent combination of education and experience. The Areas of Responsibility above outline the desired technical skills.

A / V experience required

CompTIA A+ certification preferred

Apple iOS experience preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EJ is proud to be an equal opportunity employer. xklufbp All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.