iCandy Operations Manager

Job Description

Job Description

POSITION / LEVEL : iCandy Operations Manager FLSA STATUS : Exempt

DEPT / OFFICE : iCandy DATE : September 2025

REPORTS TO : iCandy General Manager

About iCandy

The iCandy NYC Experience is a vibrant, four-floor immersive attraction that invites guests to explore New York City through a playful, multi-sensory journey—where candy and culture collide. Visitors receive a themed container at entry and wind their way through creatively reimagined spaces that bring iconic NYC neighborhoods to life, including a candy-filled Central Park, the flavorful enclaves of the Neighborhood, inspired by Little Italy and Chinatown, and the gritty, whimsical depths of the Underground. Along the way, guests will collect up to two pounds of candy, uncover hidden stories, snap photos in fantastical settings, and engage with interactive elements that delight the senses. The final destination, The Candy Shop , is a dazzling retail space where guests can indulge in even more sweets and take home a taste of New York. This experience fuses nostalgic wonder, storytelling, and urban flavor—making it a must-visit destination for locals and tourists alike.

About One Times Square

One Times Square is a 26-story building located at the intersection of 42nd Street, Seventh Avenue, and Broadway in the heart of Times Square. Originally built as the headquarters for the New York Times at the turn of the 20th century, the building is being reimagined as a modern-day destination for entertainment, technology, and art by Jamestown, known globally for Chelsea Market in New York, Ponce City Market in Atlanta, and Ghirardelli Square in San Francisco. The building has been the focal point for the iconic Times Square New Year’s Eve Ball Drop Celebration since 1907 and continues to play a central role in the world’s New Year’s Eve traditions. For more information, visit www.onetimessquare.com

About Jamestown

Jamestown is a design-focused, vertically integrated real estate investment manager and service provider with over 40 years of experience and a mission to create places that inspire. Since its founding in 1983, Jamestown has executed transactions exceeding $40 billion. As of September 30, 2024, Jamestown has assets under management of $13.7 billion and a portfolio spanning key markets throughout the U.S., Latin America, and Europe. Jamestown employs more than 650 people worldwide with 12 global offices, including headquarters in Atlanta and Cologne. Current and previous projects include One Times Square and Chelsea Market in New York, Industry City in Brooklyn, Ponce City Market in Atlanta, Ghirardelli Square in San Francisco, the Innovation and Design Buildings in Boston and Lisbon, and Groot Handelsgebouw in Rotterdam. For more information, visit www.jamestownlp.com .

JOB SUMMARY

The Operations Manager of iCandy is responsible for all aspects of venue operations, including inventory management, guest experience, stocking team leadership, and vendor partnerships. The Operations Manager will drive strategic planning, ensure the flawless execution of operations, and uphold the venue’s standards for luxury and service excellence. This leader will also collaborate with leadership across Jamestown and One Times Square and to ensure iCandy is the sweetest destination in New York City.

ESSENTIAL FUNCTIONS

Strategic Leadership & Brand Vision

• Develop and implement strategic replenishment and restocking plans to support iCandy as a top-tier attraction and retail operation in NYC.
• Drive brand standards and ensure all guest-facing experiences align with iCandy’s positioning as a must-see attraction.
• Collaborate with GM and One Times Square leadership to evolve offerings and optimize growth.

Operations & Venue Management

Guest Experience & Hospitality Standards

Financial Performance & Business Management

Sales & Marketing Collaboration

People Leadership

MINIMUM QUALIFICATIONS

Education :

Experience :

Skills & Abilities :

Other :

JOB FUNCTIONS, KNOWLEDGE, SKILLS, and WORKING CONDITIONS

Regular and reliable attendance, in line with standard working hours, plays a crucial role in supporting the success of this position. Given the dynamic nature of the travel and tourism industry, team members may occasionally be asked to work flexible schedules that align with the evolving needs of the attractions and affiliated businesses.

All employees are expected to uphold company policies and procedures to ensure the safety, efficiency, and high-quality experience of operating the attraction and related ventures. This role involves physical activity, including walking through the attraction and standing for extended periods. Tasks may vary in duration and intensity each day and require the ability to operate the necessary equipment with care and dexterity.

Working Conditions

The candidate must be able to work in a fast-paced, dynamic environment. Responsibilities may require an adjusted work schedule, travel, and evening / weekend hours to meet deadlines or attend special events.

At Jamestown LP, we are committed to fostering a workplace where all employees feel valued, supported, and empowered to succeed. We believe that a strong, dynamic team is built on a foundation of fairness, transparency, and opportunity for all. We are proud to be an Equal Opportunity Employer . We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are dedicated to attracting, developing, and retaining a workforce that reflects the diverse communities in which we operate.