Clubhouse Director - OnsiteSpectrum Association Management • Humble, TX, US
No longer accepting applications
Clubhouse Director - Onsite
Spectrum Association Management • Humble, TX, US
18 hours ago
Job type
- Full-time
Job descriptionAssist residents and vendors in person or over the phone Address concerns and complaints from residents or direct them to the appropriate contacts (Spectrum, law enforcement, utilities, county, etc) Maintain and stock inventory of clubhouse supplies (food, drinks, office and cleaning supplies, etc.) Open & secure clubhouse each day, activate / deactivate alarm system upon entry / exit Monitor for clubhouse equipment or building issues and contact the correct vendor for repairs Handle mail received daily at the clubhouse, including invoices, return mail, and payments Inspect property routinely for amenity inspections and as needed for reported issues Inspect the fitness center twice a week to ensure supplies are stocked, equipment is working, and facility is clean Provide tours of the clubhouse to residents interested in reserving the facility Coordinate all clubhouse / conference room rentals to avoid conflict with existing reservations, community events, etc. Properly log payments, rental agreements, and correspondence regarding rentals Ensure collection and timely processing of rental payments Update the online reservation calendar Programming / deprogramming of amenity cards for after-hours access Preparation of clubhouse prior to event (counters and fridge clean and emptied, back & side doors secured) Post-rental clubhouse inspections + processing of deposit refunds Coordinate with and schedule vendors required for rental (HCSO, Cleaning company) Balance adherence to rental policies / procedure with accommodating special requests from residents Answer phones & emails and respond to all voicemails in accordance with same-day response policy Become familiar with Association and Spectrum policies and procedures and develop a base knowledge of various departments in order to assist residents quickly and without escalation Accept and record payments for annual assessments, replacement amenity cards, rental fees & deposits and allocate them appropriately Provide a weekly update to the Community Manager regarding clubhouse traffic, updates on projects, and any issues that arose during the week Submit invoices, process check requests for vendors payments, input receipts for credit card purchases Create displays for the community LED board and maintain them to keep information current and relevant to the community Attend the monthly Board meetings and provide support to the Community Manager ahead of and during the meeting – order catering, greet residents & ensure proper sign-in, schedule hearings, prepare documents for Board review, assist with taking minutes Reserve the elementary school cafeteria in advance of the annual meeting and communicate with school staff to ensure all requested equipment will be functioning and available Coordinate with the webmaster for updates and corrections to the Association website (events calendar, e-blasts, governing documents) Locate vendors, obtain bids, and schedule minor projects as requested by Community Manager Field communication from the Board of Directors regarding routine business or special projects Review reports from other departments (legal, site management, etc) for accuracy and outstanding tasks Build relationships and coordinate regularly with routine vendors – landscaping, maintenance contractor, pool company, access vendor, holiday light service, flag company – for day-to-day & seasonal tasks Pull and review reports routinely and as requested – resale reports, violation reports, legal status reports, etc. Maintain log of ongoing projects, requests, concerns & issues, and follow up with the appropriate parties as needed for completion Create and revise SOPs as new processes are introduced / changes are made to existing procedure Log correspondence with homeowners in company systems Coordinate with the event director on scheduling, supply ordering, and announcing community events to residents Schedule the community garage sale 2x yearly, corresponding with nearby organizations to avoid conflicts with other events, retaining officers for traffic control, inventory & purchase of signage as needed, marketing / advertising in local paper Coordinate timely payments to vendors participating in events Build knowledge of annual events & related procedures to assist residents, vendors and other participants Work with HCSO, Events Director, residents, and surrounding organizations to obtain and publish articles for the quarterly newsletter Write and proof articles in response to Board requests, announcements of community news, and as needed to meet changing needs of the community Review design & layout and proofread newsletter before approving with publisher Seniority level : Mid-Senior level Employment type : Full-time Job function : Other Industry : Hospitality
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START YOUR CAREER AS A CLUBHOUSE DIRECTOR (ONSITE)
Overview
The Clubhouse Director - Onsite is responsible for managing day-to-day clubhouse operations, resident service, amenity access, and coordination with vendors to ensure a safe, well-maintained, and welcoming community environment.
Day-to-day Responsibilities
Amenity & Gate Access
- Monitor inventory and order supplies as needed – amenity cards, printer ink, gate remotes
- Maintenance of amenity card system – clean / maintain printer, schedule service
- Program and print amenity cards for new residents
- Communicate any gate or callbox issues to access vendor
- Program new remotes and gate access codes or correspond with access vendor for updates to callbox database, access remotes, removal of previous owner accounts, etc.
- Audit amenity and gate databases monthly to deactivate access for previous owners / tenants
- Adjust access hours for various amenities as requested by events director, community manager, or board, typically for community events
- Troubleshoot and resolve issues with amenity cards and card readers
Clubhouse Duties
Reservations & Rentals
Administrative Duties
Community Events
Newsletter
About Spectrum Association Management
We are a dynamic and exciting team of great people with a mission to continuously provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowner's associations in Texas and Arizona. Our culture supports an empowering work schedule and benefits. Spectrum Association Management is an Equal Opportunity Employer.
Office location : Humble, TX 77396
For more information about Spectrum Association Management, visit our website at https : / / spectrumam.com / careers /
Job Details
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Clubhouse Director • Humble, TX, US
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