Administrative Support Partner

Description :

Reports to : Sr. Business Support Manager / Sr. Director, Business Support

FLSA Status : Non-exempt

Updated : February, 2025

Position Overview : The Administrative Support Partner is our first level Business / Sales Support role focused on providing fundamental account support while developing the skills necessary for account management. In this role, 90% of the time is spent on account support / general administrative tasks, with the remaining 10% dedicated to learning and performing account management responsibilities. The position offers an opportunity to gain knowledge of the companys systems, products, and processes.

Key Responsibilities / Essential Functions :

Account Support :

• Accurately enter orders into the company's customer relationship management and order entry systems.
• Monitor and maintain pending and open orders to ensure timely processing.
• Assist in setting up new customer accounts and updating existing accounts.
• Respond to customer inquiries regarding order status, pricing, inventory, and returns.
• Collaborate with internal teams to address and resolve routine customer issues.
• Follow up with customers to confirm satisfaction and order completion.
• Learn and develop proficiency in the companys products, processes, and procedures.

Account Management :

Sales Support :

Corporate / General :

Requirements :

Minimum Qualifications :

Physical Requirements :

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