Professional, BI Analyst (TCF)

Business Intelligence Analyst

As a Business Intelligence Analyst you will interpret and analyze moderately complex goals, trends, and risks by gathering and assessing key metrics. You will maintain the integrity of reports and dashboards to facilitate business operations. The role involves using expanded solutions and knowledge to support customer teams, project efficiency, and develop data-driven insights for partners. You will engage daily with partners to plan and understand questions for effective documentation and analysis, building relationships to ensure data availability.

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? As a Business Intelligence Analyst position at Concentrix is just the right place for you! As a Business Intelligence Analyst you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include :

• Proficient knowledge of expanded analysis tools (such as OLTP / OLAP data structures, Advanced Excel (can maintain complex spreadsheets), Tableau, Salesforce, Power BI, Business Objects)
• Proficient knowledge of domain languages (such as SQL Query, HIVE QL)
• Apply moderately complex statistical methods (such as deviations, quadrilles)
• 2+ years of related experience to reflect skills and talent necessary for this role
• Practical industry and demographic understanding in one of the following : (hardware, software, SaaS, healthcare or industrial)
• Proficiency in all Microsoft products especially Word, Excel (can maintain complex spreadsheets) and PowerPoint
• 2+ years' experience in data-driven business insight recommendations, business analytics, dashboard design experience
• Must reside in the United States and have a valid U.S. address for residence

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with :

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

The deadline to apply for this position is September 5th, 2025 Location : USA, TN, Work-at-Home Language Requirements : English (Required) Time Type : Full time Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.