Software Engineer - AI Copilot

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This range is provided by Assembled. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$135,000.00 / yr - $280,000.00 / yr

Overview

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

The Team — Copilot

Our Copilot team is building the bridge between human support agent and AI in customer support. Think “Cursor for Copilot” : an industry-leading, assistive experience that helps agents write, reason, retrieve knowledge, and automate the rote—so they can focus on judgment and empathy. This is a strategic investment for Assembled : our vision is to elevate support with AI, not replace humans. We’re pushing beyond AI-only competitors by making human-in-the-loop workflows fast, trustworthy, and a joy to use.

Why this role is exciting

• Wide, diverse users : Build for many agent personas—different case types, tones, writing styles, tech comfort, and AI fluency—like a mash-up of consumer polish with B2B power.
• Raise the bar for “assisted,” not “sloppy autonomous” : We’re crafting crisp human-in-the-loop experiences where AI augments judgment rather than undermining it.
• Real impact at scale : Our AI copilots are already used and loved by thousands of agents daily (and the number is increasing rapidly) , improving quality of life by automating the repetitive and spotlighting critical thinking and empathy.
• Cutting-edge GenAI : Apply LLMs for retrieval, complex reasoning, and action automation—grounded in real production constraints of latency, reliability, and safety.

Your Impact

As an AI Copilot Software Engineer, you’ll ship product that agents love using all day : composing responses, summarizing threads, retrieving facts with context, suggesting next actions, and safely executing automations. You’ll prototype quickly, run experiments, and harden what works into reliable, scalable features.

What you’ll do (Day-to-Day)

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