Administrative Assistant
Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.
Whaley Foodservice, LLC is currently searching for an experienced Administrative Assistant to join our team. This position is responsible for meeting the daily, weekly and monthly administrative needs of the branch location.
Major responsibilities include :
- Answering high volume of incoming customer calls.
- Opening service orders as needed in the computer system.
- Closing service orders for billing upon completion of order using the computer system.
- Assisting in resolving customer problems / complaints.
- Ensuring return of warranty parts to corporate warranty department.
- Running daily and monthly reports. Submitting reports as required to corporate office.
Additional responsibilities include :
Providing technicians with any necessary information needed for their service calls.Routing parts calls as necessary.Maintaining clean and professional office environment.Performing other duties as required.Contacts include :
Internal Daily with service technicians; occasionally with corporate staff at all levels.External Frequent and regular contact with customers.Minimum qualifications include :
A high school diploma or the equivalent in experience.1-3 years of previous administrative experience combined with 2 years of computer experience.Skills, abilities and other requirements include :
Strong windows based computer skills including Microsoft Word and Excel.Good verbal and written communication skills combined with good interpersonal skills.High level of accuracy.Strong attention to detail.Ability to handle multiple tasks simultaneously including multiple incoming phone calls.Typing speed of 50 WPM or better.Working / environmental conditions include :
Some lifting up to 50 pounds may be required.Heavy phone contact and computer usage (80% - 100%)Some infrequent travel, mainly to corporate office.