Director, Debt Management

Summary

In partnership with Guthrie’s leadership team, PFS Director SBO is responsible for developing and executing the strategic vision for The Guthrie Clinic’s patient / guarantor billing and collection functions. This involves managing and coordinating the overall functions of patient / guarantor collection to ensure maximization of cash flow while maintaining patient, provider, and other customer relations. Works closely with administrative leaders, managers, clinical personnel and vendors to ensure effective and efficient self-pay pre-service, point of service and accounts receivables management. Provides direction in managing the activities and functions of analyzing self-pay accounts receivable for collection and aging trends, establishing performance metrics, develops automated and efficient workflows, identifying denial trends that lead to self-pay activity, develops and maintains departmental policies and procedures, establish departmental goals and reports to AVP, Corporate AR Management. Identifies areas of improvement and works collaboratively with appropriate parties for resolution. Directs the management of employees in patient guarantor collection. Maintains advanced knowledge of healthcare and automation of self-pay and bad debt A / R and strives to ensure compliance with federal and / or state laws and regulations.

Experience

10 years prior experience in healthcare, insurance or businesses with responsibility and management of billing and patient collection. Knowledge of federal and state debt collection laws and patient billing regulations. Preferred Certifications :

• Certified Revenue Cycle Professional (CRCP) or Certified Healthcare Financial Professional (CHFP)
• Certification in Healthcare Compliance (CHC) or equivalent is a plus

Skills

Excellent working knowledge in the area of health care revenue cycle billing, strong medical terminology, collection, negotiation and insurance regulations required.

Advanced customer service, written, verbal, organizational and time management skills are a must.

Proficiency in revenue cycle platforms (i.e., EPIC, Cerner, Medent) Microsoft Office products including Excel, PowerPoint, and Microsoft Word.

Proven ability to train and coach staff and build and lead strong teams to meet performance goals and for project management.

Extensive working experience in managing and directing the work of others along with proven planning and problem-solving skills to perform analysis and reports are required.

Ability to make quality, independent decisions as well as collaborate effectively with other leaders.

Education

Bachelor’s degree is required. This requirement may be satisfied through an equivalent combination of education and 10 years prior experience in healthcare, insurance or retail businesses with responsibility and management of billing and patient collection.

Essential Functions

Required Knowledge, Skills and Abilities

Other Duties

1. Travel for this position is sometimes required.

2. Participation in community and employee engagement activities is required.

3. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.

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