Program Coordinator ECDSS

Job Description

Job Description

Job Title : Program Coordinator ECDSS

Staff Category : Full-Time

Department : EPC200

Reports to : Director of Parenting

Supervises : N / A

FLSA Classification : Non-Exempt

Effective Date : 2 / 20 / 25

Position Summary :

This human services position is office-based and will work closely with Erie County Department of Social Services (ECDSS) Case workers to receive referrals for individuals mandated to attend parenting education through EPIC. The Coordinator will enroll participants in FIT (Families in Transition) virtual workshops, and serve as an accountability coach working with participants to prepare them for the sessions, ensure their attendance and be in the class as an observer, to create billable notes regarding the referred parent / guardian / caregiver. The Coordinator follows up individually, by video or office visit, to recap the class, discuss how learnings from the class will be implemented, and additional role-playing of the parenting strategies learned.

Essential Functions :

• Work directly with Erie County Department of Social Services to obtain referrals and promote parent training opportunities. Cultivate relationships with Child Protective Services (CPS) and Children’s Services (CS) to increase referrals. Cultivate independent community outreach to source referrals.
• Enroll referred participants to appropriate parenting education groups.
• Work very closely with internal FIT Coordinator to organize materials / paperwork.
• Guide participants in EPIC programs which includes conducting initial conversation, communicating program content and dates, sending parenting materials to participants, reminders of workshop dates / times.
• Attend workshops as an observer and monitor participants in EPIC programs.
• Ensure completion of required case paperwork.
• Enter case notes and record service-related tasks daily.
• Provide weekly follow up and one on one support and parent coaching after each discussion group.
• Serve as back-up FIT Facilitator on an as needed basis (training provided).
• Work with ECDSS Caseworker to maintain reporting requirements, data entry, evaluation forms, and other contract requirements.
• Review assessments and refer parents to appropriate EPIC programming and other resources as needed.
• Communicate with supervising director to maintain dignity and safety of participants, facilitators and staff.
• Other relevant duties as assigned by management.
• Maintain reporting requirements, data entry, evaluation forms, and other contract requirements through ECDSS Connections online system.
• Report participant attendance to inquiring sites ensuring a valid release of information form is on file.
• Prepare billing for finance as required.
• Complete quarterly stakeholder reporting.
• Work with Finance department on policies and procedures.
• Ensure accurate data collection and data entry of participant information.
• Completion of appropriate paperwork for tracking and recordkeeping.

Knowledge, Skills and Abilities :

Education and Experience :

Physical Requirements / Working Conditions :

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.