Reception Manager
Step into a high-profile leadership role at the front lines of a premier investment bank in the heart of Midtown Manhattan. Reporting directly to the Director, the Reception Manager will lead and inspire a team of 9 receptionists, ensuring seamless front office operations while delivering a best-in-class experience for clients, guests, and executives.
This role combines people leadership with operational excellence. You'll oversee scheduling and coverage, uphold and enhance policies and procedures, and provide administrative support across HR, payroll, recruiting, and project management.
We're seeking a dynamic professional who thrives in a fast-paced, client-focused environment and understands that exceptional first impressions set the tone for everything that follows.
What We're Looking For :
- Hospitality-driven leader with a passion for delivering true "white glove" service
- System- and tech-savvy manager who embraces innovation and process improvement
- Hands-on mentor with early-to-mid-level management experience who knows how to lead, inspire, and develop a team
Key Responsibilities :
Recruit, train, and mentor reception staff while fostering a culture of excellenceOversee daily scheduling, coverage, and front office standardsMonitor and coach staff performance, providing clear expectations and feedbackPartner on HR, payroll, recruiting, and administrative projects to support the broader teamEnforce policies and procedures while continuously seeking ways to improve operationsPreferred Qualifications :
3+ years of relevant experience in hospitality, corporate, or client-facing rolesStrong proficiency in MS Office (Word, Excel, PowerPoint, Outlook)Proven ability to manage, inspire, and grow high-performing teamsSkilled in maintaining organization and focus in a dynamic environmentBackground in process improvement and operations management is a plusAssociates at Restaurant Associates are offered many fantastic benefits.
MedicalDentalVisionLife Insurance / ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site / state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveApplications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.
Req ID : 1463229
Restaurant Associates
MARIANA SMITH
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