Customer Support Associate

A company is looking for a Customer Support Associate to join their Customer Support team.

Key Responsibilities

Proactively monitor customer platform usage and resolve issues during sales cycles

Respond to and triage inbound support requests, ensuring rapid resolution of escalated issues

Conduct customer check-ins and provide analytics and reporting to improve customer outcomes

Required Qualifications

2+ years of experience in customer support or a related role in an enterprise B2B / SaaS technology company

Proven track record of meeting KPIs and achieving exceptional customer outcomes

Experience using CRM and / or ticketing software such as Salesforce or Zendesk

Mastery of PowerPoint and Excel

Demonstrated eagerness to learn and adapt in a fast-paced environment