Community Support Specialist

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units / beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Community Support Specialist supports the Company's goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally, the Community Support Specialist will complete delinquency management, prepare financial close out, ensure accuracy and process all payables, and will be responsible for resident and vendor communication and related accounting and financial transactions as necessary.

The Community Support Specialist works a hybrid work schedule out of Greystar's corporate office.

Yardi property management software system experience preferred.

JOB DESCRIPTION

1. Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.

2. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor / contractor, accounting, and the client / owner as needed.

3. Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.

4. Follows the Company's established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.

5. Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.

6. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor / contractor, accounting, and the client / owner as needed.

7. Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.

8. Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.

9. Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.

10. Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.

Knowledge, Skills, Abilities :

• Yardi property management software system experience preferred (in administrative and financial-related tasks such as delinquency management, reporting, invoice processing, lease renewal management, etc.)
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property's financial operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Strong proficiency in using property management software (preferably Yardi).
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information.
• Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
• Employment history that demonstrates the application of property management, accounting, and customer service
• background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer
• complaints and issues, and complete financial records, documents, and reports.
• College degree in related field, and / or equivalent combination of education and experience is preferred.
• Minimum of one year of property management (in an Assistant Community / Property Manager and / or a Community / Property Manager role) or other related experience preferred.

The salary for this position is $55,000.

Additional Compensation :

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Robust Benefits Offered

Greystar will consider for employment qualified applicants with arrest and conviction records.