Product Operations Manager

Product Operations Role

Your responsibilities in this role will be broad and will evolve over time, but initially they'll be centered on a few key areas such as :

Product and Market Operations

Gather and analyze customer and stakeholder requirements to ensure innovations solve real-world problems, driving usability, market relevance, and clear product-market fit. Support the creation and maintenance of the product roadmap, ensuring development efforts align with strategic goals. Establish and manage feedback loops, including customer engagement and satisfaction surveys, to inform product improvements.

Go-to-Market and Strategy

Translate technical innovations into compelling, customer-ready narratives and demonstrations to position solutions for both commercial and public sector adoption in collaboration with Marketing and Communications teams. Lead the creation of white papers and strategic proposals to secure early buy-in, funding, and partnerships for lab initiatives in collaboration with Growth teams. Conduct market research and SWOT analyses to provide critical insights for product strategy and business development.

Project and Process Management

Manage project schedules, analyze potential risks, and implement mitigation strategies to ensure projects are delivered on time and within scope. Identify inefficiencies in our early processes and proactively design, implement, and document streamlined workflows to improve efficiency and collaboration. Manage scope creep by coordinating with team leadership as new discoveries are made during the development lifecycle.

Compliance and Operational Readiness

Partner with security, legal, and engineering to operationalize compliance requirements (e.g., SOC 2, HIPAA, CCPA / CPRA, GDPR) into product workflows. Drive operational readiness of products for enterprise and government markets by integrating compliance, security, and risk expectations into product roadmaps. Ensure product teams are prepared for audits and contractual obligations and that products meet certification and due diligence requirements early, enabling faster procurement cycles and expanding eligibility for new markets.

Process and Knowledge Management

Identify inefficiencies in our early processes and proactively design, implement, and document streamlined workflows to improve efficiency and collaboration. Establish reusable processes, playbooks, styleguides, and knowledge repositories that scale workflows efficiently.

In Your First 30 Days, You Will :

Build relationships with the CINO, Product Engineers, Platform Engineers, Design, and Growth teams to understand priorities and experimentation thesis. Define what Product Operations means within our innovation lab (scope, boundaries, value proposition internally and externally). Establish the foundational operating model for the innovation lab from the ground up, defining how ideas are captured, evaluated, and moved into experimentation. Stand up lightweight systems for coordination : decision logs, experiment tracker, roadmap template, and communication rhythm. Identify core compliance and procurement requirements (SOC 2, HIPAA, government acquisition) and map them into the early operating assumptions. Begin building the first version of a reusable playbook for the product lifecycle inside the innovation lab.

After 60 Days :

Establish mechanisms for collecting market and user signals (discovery interviews, concept testing, early partner engagement). Develop initial go-to-market positioning and messaging artifacts (one-pager, concept deck, narrative brief) in coordination with the Marketing and Growth teams. Integrate compliance and risk readiness into product workflows early to prevent downstream blockers. Prototype feedback loops for continuous learning (customer signals, usage assumptions, stakeholder validation). Launch the first internal prototype or simulation something clickable, testable, or demonstrable, even if limited in scope. Set up tracking for key questions : Are we building the right thing? Are we building it the right way? Should we scale or pivot?

After 90 Days :

Deliver a fully operating product development rhythm with clear roles, decision-making paths, and measurable outcomes. Deliver the first public-facing or partner-facing prototype or MVP actively being used for feedback, testing, or pilot validation. Show early leading indicators of product-market traction (validated problem statements, pilot interest, stakeholder momentum). Finalize v1 of the Product Operations Playbook that documents how prototypes will consistently move from concept MVP market test and will scale as new teams and products are added to co : labs.

Who You Are and What Youve Done :

Minimum of 5 years of experience in Product Operations, preferably in a start-up environment. Strategic communicator who can translate complex technical concepts into clear, persuasive narratives for proposals, white papers, and customer presentations. Track record of optimizing processes and building and implementing streamlined systems that increase efficiency and effectiveness and create order and structure. Compliance-driven and proficient at analyzing complex requirements, determining project needs, and ensuring all outputs are meticulously compliant, on time, and within budget. Strong organization and prioritization skills and able to effortlessly manage simultaneous business-critical projects, ensuring nothing falls through the cracks. Adaptable leader who is adept at leading and collaborating with cross-functional, remote teams, bringing a cooperative and communicative approach to achieving shared goals. Full-time resident of the contiguous United States (must be legally authorized to work in the US now and in the future without sponsorship).