Admissions Representative

Admissions Representative

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion.

Job Summary

The Admissions Representative provides positive, empathetic, and exemplary customer service to patrons and community partners in an efficient manner, including the intake of stray, owned, or deceased animals or those requiring temporary housing by HSPPR; assisting pet owners with lost pets, animal identification, and reunification; working cohesively with coworkers, other departments, and volunteers; and assisting the public in a professional manner. The Admissions Representative ensures an environment of compassionate and respectful animal and people care in accordance with HSPPR's mission, values, goals, and management philosophy.

Daily Customer Service

• Adheres to high-quality standards of customer service and performance is consistent with protocols, including but not limited to, demonstrating empathetic care and services for customers in various emotional states; communicating with members of the public through various channels; interacting with patrons to address their concerns, answer their questions, and assist with their needs; acting as a liaison, provide appropriate alternate options, additional resources or service information; assisting community partners with animal receiving and / or disposition issues; resolving any emerging problems with accuracy and efficiency; ensuring customer satisfaction and providing professional customer support; public education on animal shelter dynamics, animal overpopulation, adoption criteria, and euthanasia.
• Triage incoming animals and customers to determine what level of services, including veterinary medical services or humane euthanasia, they require and assist with alternate resources or process necessary HSPPR services accordingly.
• Perform intakes of stray, owned, or deceased animals (domestic or wild / feral), including but not limited to dogs, cats, birds, reptiles, and small mammals, as well as animal reclaims; Trap-Neuter-Return (TNR) services; animal licenses.
• Process owner-requested euthanasia requests as well as proper care and disposal of deceased animals.
• Administer intake vaccines for dogs and cats, in accordance with shelter protocols.
• Manage service transactions with customers; collect payments cash, credit, or debit cards; issue receipts, refunds, or change; solicit donations; report any errors or discrepancies.
• Maintain appropriate data entry and recordkeeping, including new animal intake appointments; lost and found animal reports; kennel locations; current intake status of animals; customer interactions, transactions, comments and complaints; bite reports.
• Demonstrates safety protocols for volunteers to ensure consistent humane treatment and handling of animals.

Relationships

Communication

Fiscal Responsibility

Other

Supervisory Duties

Physical Demands

Schedule Requirements

Education / Experience Necessary

Application Deadline : Saturday, November 8, 2025, or until position is filled.

Benefits include :

Health Insurance ~~ 401K with employer matching up to 4% of salary ~~ Dental and vision

The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.

Core Values Statements-

As a condition of employment with HSPPR, you will be required to authorize HSPPR and ProScreen