Medical Office Specialist - Public Health Clinics
San Mateo County Health's division of Public Health, Policy & Planning (PHPP) is seeking well-qualified individuals for the position of Medical Office Specialist - Public Health Clinics. Medical Office Specialists, under general supervision, provide technical, complex or specialized medical office support. This is the technical specialist level in the medical office support series. Responsibilities include the performance of specialized medical office support work requiring constant learning and adapting to changes in data management and reporting and the regular use of independent judgment and initiative.
Responsibilities in this role include, but are not limited to :
- Data entry into Epic, HIV Care Connect (HCC) and other tracking vehicles.
- Administrative support for Public Health Clinics operations.
- Quality Assurance reporting and data cleaning for new data elements required as part of PDSA cycles for data quality.
- Research and assemble information from a variety of sources for the completion of forms or the preparation of reports; make arithmetic or statistical calculations.
- Provide information to the public or to County staff that requires the use of judgment and the application and interpretation of policies, rules or procedures.
- Organize, maintain and purge various departmental files.
- Type correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions.
- Proofread and check typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations.
- Enter and retrieve data and prepare reports using an on-line or personal computer system; review such reports for accuracy and make corrections as required.
- Oversee and personally perform a variety of medical office administrative details such as scheduling care coordination conferences and ongoing meetings, ordering supplies, coordinating with other support functions within division and between divisions / departments, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date.
- May act as receptionist and receive and screen visitors and telephone calls; direct the visitor or caller to the proper person or personally handle the call; operate standard office equipment.
- May train others in work procedures or direct the work of others on a project or relief basis.
- Provide off hours support as required.
- Perform related duties as assigned.
The ideal candidate will possess :
Experience with data entry and reporting in systems such as Epic, HCC, or other electronic health record (EHR) and medical tracking systems.Strong data management and data quality skills, including cleaning, validating, and preparing reports.Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio) and ability to learn new software quickly.Knowledge of medical office operations and administrative practices, including filing, recordkeeping, and supply management.Self-motivated with skill in organizing and prioritizing work, managing multiple tasks, and meeting deadlines in a fast-paced environment.Attention to detail and accuracy in handling sensitive data.Ability to prepare accurate reports, forms, and correspondence; proofread and edit for accuracy and compliance.Ability to research and compile information from multiple sources.Competence in performing arithmetic and statistical calculations for reporting purposes.Excellent verbal and written communication skills.Ability to interact tactfully and professionally with the public, staff, and stakeholders, exercising judgment and discretion.This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
If you are interested in being considered for this limited term position the following items must be submitted via e-mail :
Responses to Supplemental Questions (maximum of 2 pages)ResumeSupplemental Questions :
Describe the education, training and experience that have prepared you for the role of Medical Office Specialist. Include your experience in clinics / medical administrative practices and procedures, data processing principles, use of various computer software programs and familiarity with medical terminology as related to office support work. Be specific and thorough in your response.Give an example of a time when you had to process a large volume of data or tasks. Include the tools, programs, or processes you used to keep yourself organized, how you prioritized work, and the steps you took to minimize errors. What did you do to become more efficient and effective over time and how did you solicit feedback on your effort? Be specific and thorough in your response.Please include the words "Medical Office Specialist Mobile Clinics Limited Term Position" in the subject line of email submission. All submitted materials must be in a Microsoft Word or PDF format.
Submit the above listed materials via email to Anessa Farber, Public Health Clinics Manager afarber@smcgov.org. Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview. Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process. NOTE : Application materials are only accepted via e-mail. Materials sent via regular mail and / or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.
About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.