Human Resource Service Specialist II

HR Service Specialist II

The HR Service Specialist II at VCU Health System provides exceptional customer service and support to team members. This role requires a working knowledge of multiple human resource disciplines and an in-depth understanding of the employee life cycle. The HR Specialist II is focused on facilitating precise and timely processing of HR cases received which include a broad spectrum of personnel functions, including managing employee data updates, administering benefits, adjusting compensation, handling organizational changes, and overseeing other essential HR tasks. The role is responsible for resolving policy-related inquiries, ensure procedural adherence, and direct complex issues to the appropriate channels. The HR Specialist II also may provide support backup for HR Service Specialists during periods of high call demand or staffing requirements.

Essential Job Statements

• Review and input data into employee records with changes to HRIS data, while ensuring integrity and confidentiality.
• Consistently and accurately utilizes case management system to create, modify, and resolve issues. Clearly and concisely documents interactions with customers.
• Assist with onboarding processes by processing paperwork and ensuring new employees have access to necessary resources as required.
• Manage offboarding tasks such as processing terminations and updating employee records accordingly. Administration of manual launch of COBRA notification as requested.
• Support of benefits enrollment processes, including assisting employees with enrollment entry, and ensuring compliance and eligibility requirements.
• Responds to benefits related inquiries from employees and facilitating communications with employees such as evidence of insurability, managing / auditing open EOI request through the year.
• Aiding with Benefit Life Event corrections to elections / relaunch life events if needed, approve requests, and elections.
• Collaborating with payroll specialists to ensure accurate and timely processing of payroll data. Assisting with payroll inquiries and resolving discrepancies as needed.
• Develops and maintains general knowledge and understanding of all areas of Payroll and HR Management including, but not limited to Benefits, Compensation, Recruitment, HR Information Systems and Employee Relations.
• Serves as back up to the HR Service Specialists for phone coverage as needed providing excellent customer service by actively listening and asking probing questions to fully understand the request and follow through on completion.
• Collaborate with colleagues to foster an inclusive environment, actively participating in initiatives to strengthen and contribute to the diversity, equity, and inclusion efforts of the organization.
• Performs other duties as assigned and / or participates in special projects in order to support the mission of VCUHS and department.

Patient Population : Not applicable to this position.

Employment Qualifications

Required Education :

High School Diploma / GED

Combination of education and experience will be considered in lieu of a degree.

Preferred Education :

Licensing / Certification Required : N / A

Licensing / Certification Preferred :

Minimum Qualifications :

Years and Type of Required Experience : 2 years of related experience

Other Knowledge, Skills and Abilities Required :

High attention to detail and organizational skills.

Excellent communication and interpersonal skills.

Ability to handle sensitive and confidential information with discretion.

Proficiency in HRIS and other relevant software.

Problem solving skills and the ability to manage multiple tasks simultaneously.

Cultural Responsiveness : Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Other Knowledge, Skills and Abilities Preferred :

Works under general supervision utilizing independent judgment within established guidelines and procedures.

Working Conditions

General office environment.

May have periods of constant interruptions.

Physical Requirements

Physical Demands : Lifting / Carrying (0-50 lbs.) Work Position : Sitting

Additional Physical Requirements / Hazards : Physical Requirements : Hear alarms / telephone / tape recorder, Reach above shoulder Hazards : Mental / Sensory Emotional : Strong Recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional : Steady pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to adapt to frequent change