Healthcare Ascension is hiring : Sr. Design Researcher in Charlotte

Details Department : Ascension Studio Schedule : Full-time Location : Fully Remote Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

• Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example : PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics. Responsibilities As a Senior Design Researcher you will be at the forefront of this transformation by identifying the most impactful problems for us to solve. Through a deep understanding of patient and clinician workflows, challenges and unmet needs, your research will set the foundation for solutions that help providers deliver the best quality patient care. You will work collaboratively with an interdisciplinary team of designers and product managers on field research, concept envisioning and iterative testing. Expertise with a variety of design research and usability testing methods is critical to this role. Your role will be part of the early formation of the interdisciplinary Design team. The work of the team includes exploratory research and synthesis to understand latent user needs, design explorations to iteratively generate design options, ample prototyping and user testing to bring ideas to life, collaboration with product, technology, marketing, and clinical colleagues, and a relentless passion for engaging directly with the user to continuously improve the experience. Experience working across all of these research and design activities is required, as is experience creating application interfaces and complex interaction designs. Please include a link to your portfolio in your application. Responsibilities Conduct exploratory research, concept validation and usability testing on various projects Design research studies, gather data, synthesize it into actionable insights and disseminate findings to various teams through reports and presentations Create research reports, user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen organizational understanding of our users. Collaborate with designers to test design concepts through lean research and usability testing. Facilitate innovation workshops with designers, product managers, engineers and other stakeholders on envisioning exercises grounded in research insights Requirements Education : High School diploma equivalency with 3 years of cumulative experience OR Associate's degree / Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred. Additional Preferences Basic requirements : Bachelor’s or Master’s degree in Human Computer Interaction, Human Factors, Psychology, Interaction Design, Industrial Design, Industrial Engineering or similar field. 3+ years of professional experience in UX research Strong knowledge of qualitative and quantitative research methodologies and their application Experience conducting ethnography, semi-structured interviews, focus groups, contextual field visits, workflow analysis, usability testing and human factors studies Strong knowledge of statistics and research study design Strong knowledge of user-centered design principles Experience conducting UX research for digital products Strong ability to work independently as well as in groups Excellent written and verbal communication skills Willingness to travel Preferred qualifications : 5 years of professional experience in UX research Experience leading and managing multiple research projects Experience working with agile design and development teams Experience working on fast-paced research projects and bringing products to market #AscensionStudio #LI-Remote #AscensionCareers Why Join Our Team Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters. Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Pay Non-Discrimination Notice Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify

Education : High School diploma equivalency with 3 years of cumulative experience OR Associate's degree / Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred.

As a Senior Design Researcher you will be at the forefront of this transformation by identifying the most impactful problems for us to solve. Through a deep understanding of patient and clinician workflows, challenges and unmet needs, your research will set the foundation for solutions that help providers deliver the best quality patient care. You will work collaboratively with an interdisciplinary team of designers and product managers on field research, concept envisioning and iterative testing. Expertise with a variety of design research and usability testing methods is critical to this role. Your role will be part of the early formation of the interdisciplinary Design team. The work of the team includes exploratory research and synthesis to understand latent user needs, design explorations to iteratively generate design options, ample prototyping and user testing to bring ideas to life, collaboration with product, technology, marketing, and clinical colleagues, and a relentless passion for engaging directly with the user to continuously improve the experience. Experience working across all of these research and design activities is required, as is experience creating application interfaces and complex interaction designs. Please include a link to your portfolio in your application. Responsibilities Conduct exploratory research, concept validation and usability testing on various projects Design research studies, gather data, synthesize it into actionable insights and disseminate findings to various teams through reports and presentations Create research reports, user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen organizational understanding of our users. Collaborate with designers to test design concepts through lean research and usability testing. Facilitate innovation workshops with designers, product managers, engineers and other stakeholders on envisioning exercises grounded in research insights

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