Dispatcher

Job Description

Job Description

Burrtec is a well-established refuse and recycling collection company serving over 15 municipalities throughout Southern California and employing more than 1,400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key to our success is recognizing the importance of each employee to the organization. We have the following position at the Riverside Hauling division :

DISPATCHER

Responds to incoming radio calls from drivers and dispatches calls through the proper channels.

SALARY RANGE : $23.30 / hour - $24.80 / hour

ESSENTIAL DUTIES :

• Maintain communication with the Drivers in the field to ensure quality customer service.
• Communicate with the Route Supervisor regarding Driver or Dispatch problems.
• Assure that all daily activities and assignments are completed on a timely and or scheduled basis.
• Work closely with Customer Service Call Center to resolve issues and ensure quality customer service.
• Assist Drivers with any questions regarding service or work orders.
• Responsible for dispatching calls through proper channels.
• Dispatch roll-offs
• Contact customers regarding problems in servicing the account.
• Dispatch service calls as defined by work orders.
• Update and maintain front sheets.
• Perform other duties as assigned by management.
• Handle incoming service orders, direct drivers, and resolve service issues.
• Work with route managers and the service department to optimize routes.
• Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.
• Field incoming calls from customers or the customer service department, managing pick-up or container delivery requests and ensuring same-day service.
• Initiate outbound calls to customers while drivers are on-site / location, resolving pick-up and other issues.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensure same-day service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Identify and plan deployment for increases / decreases in route volumes, shifting resources in response to seasonal and other fluctuations.
• Record and document information and distribute it to appropriate departments, including route information, driver productivity information, sales and service issues and opportunities, safety issues, and problem stops.
• Ensure accuracy and thoroughness of pick-up, container delivery, service, and driver records.

KNOWLEDGE SKILLS AND ABILITIES :

QUALIFICATIONS :

Waste management or the transportation industry preferred

PHYSICAL :

WORKING CONDITIONS :

We offer competitive wages and an excellent benefits package, including a 401 (k), 100% paid medical / dental / life insurance, holidays / vacation, and PSL.