At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0 Shift: DAY, Schedule: Monday - Friday 8:30 AM - 5:00 PM
The Supervisor Call Center is responsible for overseeing and supervising the Specialty Clinics and Primary Care Physician (PCP) scheduling operations and functions. This is a first line supervisory position directly supervising a staff of full-time, part time and on-call employees. Work situations require leadership, organization, prioritization, good judgment, independent decision-making and discretion to sensitive situations. Major decisions are subject to the review and approval of the Call Center director. External contacts include patients, physician offices, insurance companies, DSHS, Medicare, and Medicaid. Internal contacts consist of all staff and management throughout MultiCare.
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $60,297.00 - $86,767.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.
Call Center Supervisor • Spokane, WA, US
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