Service Coordinator (Schaumburg)

Service Operations Coordinator

$58,000-$68,000 + Full benefits, 401k Match, PTO

For over two decades, our company has been built on a simple promise : when our customers need us, we show up fast, prepared, and committed to doing things the right way. What started as a small, local service provider has grown into one of the region's most trusted partners, known for reliability, efficiency, and a deep commitment to customer care. Much of our growth has come organically through long-standing relationships, word-of-mouth referrals, and a reputation for treating both customers and employees with respect.

As we continue to scale, our operations have become more dynamic and fast-paced, and we're adding key team members who can help strengthen the backbone of our service processes. That's where the Service Operations Coordinator comes in.

In this role, you'll be at the center of our day-to-day service activity. You'll ensure billing is accurate and timely, be a dependable point of contact for customers, and coordinate with vendors so that every job runs smoothly from start to finish. Your ability to stay organized, communicate clearly, and anticipate needs will play a major part in keeping our team efficient, our partners aligned, and our customers satisfied.

Responsibilities :

• Serve as the primary point of contact for customer inquiries via phone and email
• Manage billing processes including generating invoices, reviewing work orders, and resolving billing discrepancies
• Maintain accurate customer and service records within the system
• Coordinate with vendors to schedule services, follow up on outstanding information, and maintain positive working relationships
• Monitor open service requests and ensure timely completion and communication
• Prepare and distribute invoices, statements, and service-related documentation
• Support internal teams with administrative tasks to keep operations running efficiently
• Identify opportunities to streamline billing, communication, and vendor coordination processes

Qualifications :