Talent.com
System Application Engineer
System Application EngineerHanwha Techwin America Inc • Teaneck, NJ, US
System Application Engineer

System Application Engineer

Hanwha Techwin America Inc • Teaneck, NJ, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Title: System Application Engineer


Location: Teaneck, NJ

Position Summary: Hanwha Vision America (HVA), an affiliate of the Hanwha Group, a Fortune Global 500 company, is an industry-leading provider of advanced network video surveillance products. These include IP cameras, storage devices, and video management systems founded on world-class technologies. We offer end-to-end security solutions and have achieved global success across a wide range of industry verticals, including transportation, education, retail, banking, healthcare, hospitality, airports, utilities, and critical infrastructure.

Hanwha Vision America seeks a highly experienced System Application Engineer to join our support team. In this position, you’ll be responsible for post-sales incidents and problem escalation, focusing on identifying root causes and providing resolutions in complex environments. You’ll also ensure proper testing, documentation, and deployment of workarounds and fixes, in addition to training the support team on how to resolve related incidents in the future.

Key Responsibilities:

  • Technical
    • Reproduce, document, and report product issues escalated from technical support or Field Applications Team to Product Managers
      • Writing Sample required
    • Test, document, and deploy workarounds for fixes in development
    • Update and manage the issue log
    • Own complex support cases for business-critical customers
  • Training
    • Serve as Subject Matter Expert regarding the Hanwha Vision product line,
    • Providing Product training to the Technical Support Team, focusing on best practices in troubleshooting and product configuration

Qualifications:

  • Previous Experience in customer/end-user-facing roles
  • Korean Language required
  • Ability to travel on short notice. Travel (15-25%)
  • Excellent understanding and troubleshooting capabilities of intricate network-based security systems
  • Proven Aptitude in Root Cause Analysis
  • Excellent ability to communicate complex ideas both verbally and in writing
  • Certifications in
    • CCNA/CCNE/Network +
    • Linux +
    • ASW or other Cloud Certification
  • In-depth knowledge of Incident and Problem management
  • Self-motivated and proven time management capabilities
  • 3-5 years’ experience supporting IP-based security systems or a related industry preference


Physical Demands:

  • Sitting/Travel: The role requires extended periods of sitting, including time spent traveling by car or plane, attending meetings, and working on a laptop or mobile devices while in offices, client locations, or remote settings. The position also involves periods of standing and walking during client visits and events.

Hanwha Vision America provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Create a job alert for this search

System Application Engineer • Teaneck, NJ, US

Similar jobs

Applications Integration Engineer

Willkie FarrNew York, NY, United States
Full-time

The New York office of Willkie Farr & Gallagher LLP is looking for an Applications Integration Engineer to support the Information Technology Department.Willkie is an elite international law firm o...Show more

 • Promoted

Sr. Application Support Engineer

K. Hovnanian CompaniesNew York, NY, United States
Full-time

Why You'll Want This Role at K.Hovnanian, this role sits at the intersection of product, engineering, and real customer impact.If you enjoy being the person who stabilizes complex systems, makes ou...Show more

 • Promoted

Field Engineer 3

Axelon Services CorporationTarrytown, NY, US
Full-time

Field Engineer 3 Tarrytown, NY 11 Months Summary: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, inc...Show more

 • Promoted

Systems Integration Implementation Engineer

Advanced Systems GroupNew York, NY, United States
Full-time

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners.From acquisition to delivery, on-premises or in the cloud, ASG ensures...Show more

 • Promoted

System Engineer

TradeJobsWorkForce10706 Hastings-on-Hudson, NY, US
Full-time

System Engineer Job Duties: Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).Defines cu...Show more

 • Promoted

Systems Engineer

Rockstar GamesNew York, NY, United States
Full-time +1

At Rockstar Games, we create world-class entertainment experiences.Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium...Show more

 • Promoted

BMS Applications Engineer

EMCOR GroupNew York, NY, United States
Full-time

We offer complete building controls and engineering solutions, including precision design, software programming, graphics, and commissioning.Combining leading-edge technology, open-protocol solutio...Show more

 • Promoted

Jr Systems Engineer Dedicated NYCStamford

Atlas TechnicaNew York, NY, United States
Full-time

Reports to: Client Technology Manager.Location/Type: Client/Dedicated On-Site, SNYC and Stamford Locations.Type: Full-Time Hourly, Non-Exempt.Atlas Technica's mission is to shoulder IT management, ...Show more

 • Promoted

System Maintenance Specialist

Liberty CokeBronx, NY, USA
Full-time +1

Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job.Discover what it means to be energized by a multitude of possibilities and a dynamic team.At Liberty Coca-Co...Show more

 • Promoted

Lead Application Integration Engineer

Insight GlobalNew York, NY, United States
Full-time

Insight Global is seeking a Lead Application Integration Engineer to join an innovative international law firm client.This individual will be responsible for managing enterprise applications by imp...Show more

 • Promoted

Field System Engineer - NJ

bioMerieuxClifton, NJ, US
Full-time

Position SummaryThe Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-ne...Show more

 • Promoted

System Application Engineer

Hanwha Techwin AmericaTeaneck, NJ, United States
Full-time

Hanwha Vision America (HVA), an affiliate of the Hanwha Group, a Fortune Global 500 company, is an industry-leading provider of advanced network video surveillance products.These include IP cameras...Show more

 • Promoted

Systems Application Engineer I

Schneider ElectricLyndhurst, NJ, United States
Full-time

Join Schneider Electric as a System Application Engineer and embark on an exciting opportunity to provide support to our customers in the dynamic field.Based in Lyndhurst, New Jersey, and the neigh...Show more

 • Promoted

Backend and System Engineer, Flows

PostmanNew York, NY, United States
Full-time

Postman is the world's leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500.Postman is helping developers and professionals acr...Show more

 • Promoted

System Engineer - NYC, Chicago or London

Berkeley Square ITNew York, NY, United States
Full-time

System Engineer - New York, Chicago or Austin, USA - Generous salary and benefits package offered.An exciting and brand-new opportunity for experienced System Engineers to join an innovative and gr...Show more

 • Promoted

Distributed Generation IT Tools & Analytics Senior System Analyst

Consolidated Edison Company of New YorkNew York, NY, United States
Full-time

Con Edison is accelerating New Yorks clean energy transition by helping customers and developers connect solar, storage, and emerging distributed generation (DG) technologies to the gridsafely, qui...Show more

 • Promoted

System Engineer

BlackHawk Data, LLC (12029)New York City, NY, US
Full-time
Quick Apply

System Engineer Location: Remote Department: Engineering Division: Managed Services Reports to: Managed Services Operations Manager Job Status: Full-Time Work Shift: * 8:30 AM - 5:30 PM EST BlackHa...Show more

25S Satellite Communication Systems Operator-Maintainer

Army National GuardPeekskill, NY, USA
Full-time +1

Communication is a vital part of the military’s ability to run successful missions.It’s the role of the Satellite Communication Systems Operator-Maintainers to ensure the lines of communication are...Show more