FRONT DESK REP PT

Chukchansi Gold Resort & Casino Front Desk Position

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

Job Description : Summary :

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

Essential Duties and Responsibilities include the following :

• Interacts effectively with the public and Team Members. Performs excellent customer service at all time.
• Assists guests with the check-in process at the Hotel in a courteous and polite manner.
• Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.
• Assists guests with checkout at the end of their stay in an efficient and timely manner.
• Handles guest complaints or concerns in a polite, courteously and efficient manner.
• Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, prize redemption on guest accounts and credit transactions accurately thus protecting the company's assets.
• Works with the Bell Staff, Central Services and Housekeeping to ensure a high level of guest service.
• Maintains working knowledge of the property, as well as special events on and near the property, in order to better serve the guests needs.
• Assists if needed with Central Reservations.
• Responsible for maintaining a consistent, regular attendance record.
• Performs any reasonable request made by management.

Performance Requirements :

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Education and / or Experience :

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