Help Desk Specialist

A company is looking for a Help Desk Specialist (remote).

Key Responsibilities

Provide high-quality hardware and software telephone support for desktops, laptops, and mobile devices

Troubleshoot and resolve hardware / software error messages and user inquiries

Log all cases into the workflow system for future resolution or follow-up

Required Qualifications

Associate degree in computer science, MIS, or a related field

Minimum of 2 years of experience in a help desk or technical support role

Knowledge of troubleshooting hardware and software issues

Familiarity with logging and tracking support cases

Ability to provide support to both field and corporate personnel