IT Support Specialist

Role : IT Support Specialist

Department : IT

Reports to : Technical Support Manager

Location : Jackson, GA | Onsite & On-call as needed

Make a greater impact at Bonduelle Americas!

Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US.

Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health.

Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet’s resources while providing healthy plant-based products to millions of consumers around the world.

Job Summary :

The IT Support Technician is responsible for providing first-line technical assistance to end users across a variety of IT issues in a manufacturing environment. This individual will identify, research, and resolve technical problems while responding to support requests via phone, email, and in-person interactions. The role requires both technical expertise and strong communication skills to understand user needs, provide timely resolutions, and ensure high levels of customer satisfaction. In addition to resolving day-to-day IT issues, this position provides on-site support in a fast-paced factory setting and contributes to company-wide IT initiatives.

What you'll do :

End User & Technical Support – 80%

• Provide first-line response to help desk tickets, ensuring timely diagnosis and resolution of technical issues.
• Troubleshoot and resolve problems related to hardware, software, email, networks, and peripheral devices.
• Set up and configure new computers, operating systems, software applications, and peripherals (printers, scanners, etc.).
• Troubleshoot network equipment including routers, switches, modems, wireless access points, and Ethernet cabling.
• Deliver on-site, telephone, and remote support to end users, including VIP / executive-level personnel.
• Perform basic printer / copier maintenance and coordinate with vendors for timely issue resolution.
• Document all support interactions, ensuring accurate tracking and proper closure of tickets in line with Service Level Agreements (SLAs).
• Manage customer expectations throughout issue life cycle and escalate high-priority incidents when required.

General IT & Project Support – 20%

What you’ll bring :

Preferred Experience & Skills

Key Competencies

Compensation & Benefits :

Actual pay will be determined based on a combination of factors, including skills, experience, expertise, and location. In addition to base pay, this role may be eligible for bonuses or other incentive programs as part of a comprehensive total rewards package, which also includes a full range of medical, financial, and wellness benefits.

Life at Bonduelle :

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.