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Account Director, Digital Native
Account Director, Digital NativeOpenAI • San Francisco, CA, United States
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Account Director, Digital Native

Account Director, Digital Native

OpenAI • San Francisco, CA, United States
30+ days ago
Job type
  • Full-time
Job description

About the role

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long‑term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.

In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

In this role, you'll :

  • Manage a portfolio of customer accounts, developing and executing strategies for a comprehensive account plan
  • Support your customer accounts from initial engagement to successful deployment and through to renewal
  • Partner with solutions and research engineering to build and execute complex customer programs and projects
  • Own a revenue target
  • Manage revenue forecasts
  • Analyze key account metrics to create reports and provide insights to internal and external stakeholders
  • Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
  • Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
  • Support the recruitment and onboarding of other teammates
  • Support the development of company culture

We're seeking someone with experience including :

  • 9+ years selling and renewing platform‑as‑a‑service and / or software‑as‑a‑service
  • Designing and executing complex deal strategies
  • Supporting the growth of fast‑growing, high‑performance companies
  • Working directly with c‑level executives
  • Communicating technical concepts to customers and internal stakeholders
  • Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence

    • You might thrive in this role if you :

  • Are customer‑centric. You are motivated to deeply understand your customer’s priorities and help them achieve their vision for using our models to improve their products and services. You build strong relationships with executives and professionals across functions and serve as a trusted advisor.
  • Have a passion or deep curiosity in artificial intelligence. You embrace the opportunity to help deploy our technology in a way that benefits humanity. You’re excited to educate our customers on AI and how to plan for the future.
  • Are a builder. You are excited to impact how our company operates and scales. Your passion is building strong systems and processes from the ground up and executing them with precision.
  • Are excited by new challenges. You don’t have the answers to every question up front, but the process of solving them invigorates you. Bespoke issues requiring multidimensional knowledge excite you. You’re willing to experiment with new solutions.
  • Are a strategist. You deeply understand go‑to‑market best practices and raise the bar for our organization. You think and plan forward on the order of years and bring internal and external stakeholders along with your strategy.

    • About OpenAI

    OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

    We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

    Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

    To notify OpenAI that you believe this job posting is non‑compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance.

    We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link .

    At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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    Account Director • San Francisco, CA, United States