Intake Coordinator

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The Intake Coordinator performs varied activities and moderately complex administrative / operational / customer support assignments while protecting organization's value by keeping information confidential. The Intake Coordinator reviews new cases and calls patients to verify demographic information following CMS policies. Inputs cases in system after information is confirmed. Assigns cases to registered nurses for initial SOC assessment completion and assures timely submission of all documentation. Coordinates with insurance providers to verify coverage and obtain necessary authorizations. As well as any other responsibility required by the agency.

Use Your Skills to Make an Impact

• Experience in managing patient admissions, including collecting and verifying patient information
• Previous work in healthcare environments such as hospitals, clinics, or home health agencies
• Proficiency in using EHR systems to input and manage patient data (Kinnser / Wellsky)
• Familiarity with office software like Microsoft Office Suite (Word, Outlook, Excel, Teams)
• Strong customer service orientation to handle patient inquiries and concerns
• Capability to manage multiple tasks simultaneously while maintaining accuracy
• Precision in handling sensitive patient information and documentation
• Competence in addressing and resolving issues that may arise during the intake process
• Bilingual (English and Spanish)
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Scheduled Weekly Hours : 40

Pay Range : The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year

Description of Benefits : Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About OneHome : OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients' homes. OneHome's patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.

About Humana : Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.