Helpdesk Analyst

Qualifications : Should have at least 1-2 years of Helpdesk Experience. Proficiency with ticketing system. Experienced in providing IT helpdesk and desktop support Proficiency with configuration and troubleshooting over the phone as well as efficient in incident management techniques. Pay Rate : $21 - $23 / hr The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.