Outbound Scheduler - Healthcare Sales

Job Description

Job Description

Porter is growing and looking to expand our Scheduling Team!

Who We Are

Porter combines the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind for your members. Driven by robust AI analytics, Porter's™ Care Guide team helps the member navigate the healthcare delivery system, secures the right support for each member's specific needs, and directs Porter's team of expert clinicians to perform comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.

Who You Are

The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide our members with an innovative and empathetic ecosystem of transparency. New team members will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission-driven organization.

What You’ll Do

The Outreach Healthcare Scheduler will serve as the coordinator for appointments between Porter’s clinical staff and patients / health plan members.  The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient / member needs at the forefront of decision-making.

Responsibilities :

• Proactively reach out to members over the phone to schedule telehealth and in-home visits with a Porter Provider
• Add, cancel, or make changes to appointments in the organization's schedule
• Ensure the confirmation of scheduled appointments
• Resolve appointment conflicts for staff and customers or clients
• Manage & update customer CRM (Salesforce Service Cloud)
• Boost member satisfaction and loyalty by providing consistently excellent experience and striving to go above and beyond
• Meet key performance indicators contributing to the success of Porter (something like this)

Incentive Pay - $8.00 for every confirmed scheduled appointment

What You Need

Qualifications :

Benefits of Working with Porter

Remote Work Environment

Paid Time Off

Laptop Supplied

Benefits - Medical Dental Vision Voluntary Life + AD&D

A fun team and special culture

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.