Help Desk Engineer - L1

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Help Desk Engineer- Orlando, FL

Are you ready to make an impact?

WHAT WE ARE LOOKING FOR :

We are looking for a bright Support Engineer to provide enterprise-level technical support to our internal customers. This technician will provide support via phone, email, chat, and other channels as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

A passionate team player who loves challenges and is technically minded. Ideal candidates will have strong customer service experience and excellent communication skills. The role will also have extensive knowledge of Microsoft 365, Microsoft domain environments, Windows OS, Microsoft Office, Exchange Admin, Google Suite and be able to demonstrate high level critical thinking / problem solving skills while quickly deepening expertise in these areas. Must have a proficient understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

WHAT YOU'LL BRING :

• Proven experience as a Help Desk technician or other customer support role.
• Familiar with IT Service Management (ITSM) best practices, Microsoft domain environments, Exchange administration, MAC OS, Windows OS, and Microsoft Office, Wi-Fi and VPN connectivity, network and internet access connectivity, Google Workspace administration, and desktop peripherals.
• Strong understanding of Break-Fix, Service Requests, Incident, configuration management, and processes within ITIL.
• Creative problem-solving skills with a willingness to speak up and ask questions.
• Knowledge of Apple operating systems, proficiency in Active Directory, working knowledge of general IT infrastructure, Networking, and VPN basics.

YOUR REWARD :

Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion for an exciting career in tech!

If this sounds like the right career to fit your personality and interests, please apply, we're looking forward to meeting you!

Join the Kaseya growth rocket ship!

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.