Customer ServiceJackson Hewitt - 3247 • Chicago, IL, US
Customer Service
Jackson Hewitt - 3247 • Chicago, IL, US
30+ days ago
Job type
- Full-time
Job descriptionAssist clients with tax-related inquiries and provide clear guidance on services offered. Manage customer interactions through phone, email, and in-person consultations. Ensure a smooth customer experience by addressing concerns and resolving issues promptly. Educate clients about tax preparation processes and related products. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service quality and efficiency. Stay updated on tax laws and company policies to provide accurate information. Promote additional services and products to enhance customer satisfaction. High school diploma or equivalent; some college coursework preferred. Previous customer service experience, preferably in a retail or financial setting. Strong communication and interpersonal skills to engage effectively with clients. Ability to handle multiple tasks and work in a fast-paced environment. Proficient in using computer systems and basic software applications. Detail-oriented with strong problem-solving abilities. Positive attitude and a passion for helping others. Availability to work flexible hours during tax season.
Job Description
Job Description
Benefits :
- Flexible schedule
- Paid time off
About the Role :
Join Jackson Hewitt as a Customer Service Representative in Chicago, IL, where you'll play a vital role in providing exceptional service to our valued clients. Be part of a dynamic team that is dedicated to making tax preparation easy and accessible for everyone.
Responsibilities :
Requirements :
About Us :
Jackson Hewitt has been a trusted name in tax preparation for over 30 years, helping millions of customers maximize their refunds. Our commitment to excellent service and community involvement makes us a preferred employer, where employees thrive in a supportive and rewarding environment.
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Customer Service • Chicago, IL, US
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