Expo - Bilingual Preferred

Job Description

Job Description

Benefits :

• Employee meal per shift
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Position : Expo

Reports to : Management Team : GM, AGM, Hospitality Manager, and Floor Manager.

Summary : The role of a Restaurant Expo, short for Expeditor, is crucial in ensuring the smooth and efficient flow of operations in a restaurant. The expo acts as a liaison between the kitchen staff and the front-of-house team, playing a pivotal role in coordinating food orders, ensuring accuracy, and maintaining overall quality control.

The primary responsibilities of an Expo include :

1. Order Coordination :

Receive and organize incoming food orders from the kitchen.

Verify that each dish meets the established quality standards before it leaves the kitchen.

2. Communication :

Effectively communicate with the kitchen staff, chefs, and front-of-house team to convey order details, special requests, and timing requirements.

Facilitate clear communication between the kitchen and serving staff to avoid any misunderstandings or delays.

3. Quality Control :

Inspect each dish to ensure it meets the restaurant's presentation and quality standards before it is sent to the dining area.

Check that all components of a dish are included and that it aligns with customer specifications.

4. Timing and Prioritization :

Coordinate the timing of various dishes to ensure that they are ready to be served simultaneously, maintaining consistency in service.

Prioritize orders based on dining room traffic, special requests, or specific customer needs.

5. Expedite Service :

Ensure that all orders are delivered to the correct tables promptly.

Work closely with servers to manage the pace of service and avoid bottlenecks in the dining experience.

6. Problem Resolution :

Address any issues or discrepancies in orders promptly and professionally.

Collaborate with kitchen staff to resolve any challenges related to order accuracy or timing.

7. Organization :

Maintain an organized and clean workspace to facilitate efficient order handling.

Keep track of open orders, ensuring that each one is attended to in a timely manner.

8. Menu Knowledge :

Stay informed about the menu, including ingredients, preparation methods, and any specials.

Assist servers with any questions they may have about the dishes.

9. Team Collaboration :

Foster a positive and collaborative working relationship with kitchen and front-of-house staff.

Provide support to team members during busy periods.

10. Adherence to Policies :

Follow all restaurant policies, including health and safety regulations, to ensure a safe and clean working environment.

A successful Restaurant Expo is a multitasker with excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced restaurant environment. They play a crucial role in delivering a positive dining experience by ensuring that orders are accurate, well-timed, and meet the restaurant's quality standards.